Build Your Customer Service Management Toolkit
Get the best in customer service management education, from agent coaching methods to updates on the latest technology.
+2,800 points
Intermediate
Customer Service Professional
~2 hrs 55 mins
+2,800 points
Intermediate
Customer Service Professional
~2 hrs 55 mins
+200 points
Module
Customer Service in the Fourth Industrial Revolution
Learn about the technologies, trends, and generational shifts impacting contact centers.
~15 mins
hideHide 2 Units
+200 points
Module
Omni-Channel Routing and Digital Engagement
Prepare your contact center for the multi-channel world.
~20 mins
showShow 2 Units
+500 points
~30 mins
showShow 5 Units
+400 points
Module
Customer Retention for Managers
Learn how to coach agents effectively and create your dream service workforce.
~30 mins
showShow 4 Units
+200 points
Module
Team Engagement for Customer Service Managers
Learn how to keep teams engaged through culture, collaboration, and transparency.
~10 mins
showShow 2 Units
+400 points
~25 mins
showShow 4 Units
+200 points
Module
Artificial Intelligence for Customer Service
See how artificial intelligence is changing customer service, from chatbots to analytics.
~15 mins
showShow 2 Units
+700 points
~30 mins
showShow 3 Units
~2 hrs 55 mins