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#Trailhead Challenges2,397 discussing

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I've followed all steps through now multiple times and for some reason when I'm creating a case, it doesn't ask me to enter an Entitlement Name. Not sure if this is part of why its saying no "entitlement related list on Account page layout" (when I can clearly see it on the account tab)

Set Up Case Escalation and Entitlements>Enable Entitlements and Set Up Service Contracts

14 answers
  1. Jan 19, 2023, 10:22 PM

    Hi ,

     

    I'm going straight through the Prepare for Your Salesforce Administrator Credential Trailmix using a single Trailhead Playground and ran into this error today. But I was able to get this resolved relatively quickly thanks to all the comments from fellow Trailblazers, so I'd like to pitch in with what worked/what didn't work for me.

     

    DIDN'T WORK: Service Setup > Object Manager > Account > Page Layouts > changing the "Page Layout To Use" to "Account Layout" for all of the profiles.

     

    image.png

    WORKED: 1. Service Setup > Object Manager > Account > Record Types (there should be 2 active ones; Customer Account and Partner Account) > try to disable the Customer Account one so you'll get the error message (below), along with a list of profiles that use that record type as the default. 

     

    Example with Partner Account:

     

    image.png

    2. Once you know which profile(s) you want to change the default for, go to Setup > Profiles > choose the profile, scroll down to "Record Type Settings", and remove everything (except "--Master--", because something has to be selected).

    Example:

     

    image.png

    I only had to do this with 2 profiles (I didn't have to edit the Partner Account profiles) so it was relatively quick and painless. Hope this helps someone out there!

     

    Reference: https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000A98DcSAJ

     

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000JfCLGSA3

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Dear Trailhead Support Team and Community, I am reaching out regarding the "Work with a Single Record" challenge. I have encountered an issue where, despite completing all the necessary steps, my submission indicates that I missed the "bearLocation" and "bearSupervisor" fields. I have already completed these tasks, as shown in the attached screenshot, but the system still flags them as incomplete. This challenge is part of my company training, and I need to complete it to meet the requirements. Could you kindly assist me in resolving this issue? Thank you in advance for your help. I look forward to your guidance. 

 

#Trailhead Challenges

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