I've followed all steps through now multiple times and for some reason when I'm creating a case, it doesn't ask me to enter an Entitlement Name. Not sure if this is part of why its saying no "entitlement related list on Account page layout" (when I can clearly see it on the account tab)
Set Up Case Escalation and Entitlements>Enable Entitlements and Set Up Service Contracts
Hi ,
I'm going straight through the Prepare for Your Salesforce Administrator Credential Trailmix using a single Trailhead Playground and ran into this error today. But I was able to get this resolved relatively quickly thanks to all the comments from fellow Trailblazers, so I'd like to pitch in with what worked/what didn't work for me.
DIDN'T WORK: Service Setup > Object Manager > Account > Page Layouts > changing the "Page Layout To Use" to "Account Layout" for all of the profiles.
WORKED: 1. Service Setup > Object Manager > Account > Record Types (there should be 2 active ones; Customer Account and Partner Account) > try to disable the Customer Account one so you'll get the error message (below), along with a list of profiles that use that record type as the default.
Example with Partner Account:
2. Once you know which profile(s) you want to change the default for, go to Setup > Profiles > choose the profile, scroll down to "Record Type Settings", and remove everything (except "--Master--", because something has to be selected).
Example:
I only had to do this with 2 profiles (I didn't have to edit the Partner Account profiles) so it was relatively quick and painless. Hope this helps someone out there!
Reference: https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000A98DcSAJ
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000JfCLGSA3