#Trailhead Challenges2,405 discussing

Hi, 

I cannot start chatting .I get the screen below where it only asks me to enter the subject and web mail instead of chatting. Can someone help here. This is part of "Set Up Web Chats for Your Console" topic 

so background, I did everything as instructed but I can't see any code and it doesn't show up in Embedded Service Deployments.

In the Embedded service  Deployment is also empty to get the code

I'm working on Service Console module

Project: Set Up the Service Console

Unit: Set Up Web Chats for Your Console

Section: Introduction

1. Click the gear icon and select Service Setup.
2. Under Recommended Setup click View All.
3. Click Chat with Customers.
4. Click Start.
5. For Queue Name enter Ursa Major Solar Chat.
6. In the Name This Group, enter Chat Agent.
7. Click the checkbox next to Ada Balewa and next to your name in the list of users, and click Next.
8. If you see a page that says "Prioritize chats with your other work" type 1 in the Priority box next to your Ursa Major Solar Chat queue and click Next.
9. Leave the defaults for the Work Item Size field and Agent Capacity field.
10. Click Next.
11. Enter https://*.force.com for the Website URL. For the Salesforce Site Domain field, type your initials + today’s date (MMDDYY).

11 step is problem for me.

For the Salesforce Site Domain field does not appear my screen

 What is missing ?

#Trailhead Challenges

Hi folks,

I'm working through the Introduction section of the following and I'm on step 11 as provided below:

Project: Set Up the Service Console

Unit: Set Up Web Chats for Your Console

Section: Introduction

On step 11, the directions say to input this << https://*.force.com >> in the Website URL field, but when I do so I'm getting this <<  You have entered an invalid format. >> 

I looked through the accompanying video tutorial and when the trainer was able to proceed by using the same URL (Image 1 of 2 below) compared to my attempt (Image 2 of 2 below).  

Please also refer to two images attached.

Thank you,

K.

1. Click the gear icon and select Service Setup.
2. Under Recommended Setup click View All.
3. Click Chat with Customers.
4. Click Start.
5. For Queue Name enter Ursa Major Solar Chat.
6. In the Name This Group, enter Chat Agent.
7. Click the checkbox next to Ada Balewa and next to your name in the list of users, and click Next.
8. If you see a page that says "Prioritize chats with your other work" type 1 in the Priority box next to your Ursa Major Solar Chat queue and click Next.
9. Leave the defaults for the Work Item Size field and Agent Capacity field.
10. Click Next.
11. Enter https://*.force.com for the Website URL. For the Salesforce Site Domain field, type your initials + today’s date (MMDDYY).
12. Note: if you've already set up Chat in another project, you will not see this option, and you can move to the next step.
13. If you see the Salesforce Terms of Use checkbox, select the I have read and accept the Salesforce site Terms of Use box, then click Next.
14. Otherwise, click Next.
15. On the What's your type screen, select Service, and click Next.
16. Turn Offline support on, select the Required box next to the case record and subject field, and click Next.
17. Do not copy the code from this Chat Code Snippet box, just click Next.
18. Click Done.

Image 1/2:

Image 2/2:

I was trying to create a web chat for the console (https://trailhead.salesforce.com/content/learn/projects/set-up-the-service-console/set-up-web-chats-for-your-console?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-administrator-credential) however when I was creating a chat queue i entered the wrong date (i am EU and the date was supposed to be entered as USA mm/dd/yy) so it did not generate the chat code. Now how can I delete this chat queue and create it again from the beginning? i checked everywhere even under queues but i cannot find the one I created? I cannot finish the module because it does not generate/create the agent without the chat code!! Are you able to help?? Thanks!!!

Hello,

I am working on this challenge https://trailhead.salesforce.com/content/learn/projects/set-up-the-service-console/set-up-web-chats-for-your-console?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-administrator-credential

and I can't select Available - Chat as your status.

Could you help me ?

#Trailhead Challenges

#Trailhead Challenges

1. If you’re not already there, click the gear icon and select Service Setup.
2. Enter App Manager in the Quick Find box, and select App Manager.
3. Click the dropdown next to Ursa Major Solar’s Service Console, and select Edit.
4. Click Utility Items from the menu on the left side of the screen.
5. Click the Add Utility Item button and select Omni-Channel.
6. Click Save, then click .
7. Click the App Launcher and select Ursa Major Solar Service Console.
8. Click Omni-Channel from the utility bar at the bottom of the console.
9. Click the dropdown next to Offline, and select Available - Chat as your status.

in the 9th step iam not getting any other options other than offline in the status dropdown 

how can i complete this module

#Trailhead  #Trailhead Challenges

Was doing the challenge for https://trailhead.salesforce.com/content/learn/projects/set-up-the-service-console/set-up-web-chats-for-your-console?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-administrator-credential and had a problem while trying to input "Chat Agent" under field "Name This Group" for "Create a Chat Queue" as per screenshot below.  I've checked under "Public Groups" and "Queue" and cannot find the record "Chat Agent". Appreciate if someone can assist.