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#Trailhead Challenges2,408 discussing

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Hey everyone,

 

I’m pretty new to Salesforce and just started exploring it, and I’m a little lost on where to begin. I run a small business, and I heard a lot about how Salesforce can help streamline everything, but I’m not sure how to start setting it up. Like, what features should I focus on first? I don’t need anything super complicated, just the basics to get things running smoothly for my team and me.

 

I know Salesforce has so many tools and options, but I’m having a hard time figuring out where to start without getting overwhelmed. Should I be looking at automating customer data management first? Or would it make more sense to dive into sales tracking and reporting? I’m looking for a way to make everything more organized and save time on admin work.

 

I’d really appreciate any advice or tips from people who’ve gone through the same thing or from anyone who has experience using Salesforce in a small business. Maybe a step-by-step guide or something would be super helpful.

 

Thanks in advance!

 

#Trailhead Challenges  #Trailhead

3 answers
  1. Dec 19, 2024, 8:52 AM

    Hello @Usman Optimizer

     

    Salesforce is undoubtedly one of  most successful  cloud CRM ecosystem. As you mentioned you are pretty new to salesforce, since salesforce ecosystem is huge with many features, offers different clouds for different purposes and many more which definitely overwhelms.

    Before we take dive into salesforce ecosystem, I request you identify the critical processes in your business that need improvement. 

    Like.,

    Are you struggling with managing customer information?

    For a small business, start with Salesforce Sales Cloud Essentials. It’s affordable and includes basic features like contact and account management, opportunity tracking, and simple reporting.

    • Automating Customer Data Management: Start by setting up Accounts and Contacts for customer data. Automating data entry and ensuring data consistency will save time and prevent errors.
    • Sales Tracking and Reporting: Set up your Opportunities pipeline and basic reports to track sales progress. This will help you visualize your revenue streams.

    Salesforce Essentials starts at $25 per user/month.

    I am sharing some web resources to look into it.

     

    1.  https://www.salesforce.com/pricing

    2. https://www.salesforce.com/ap/form/conf/overview-demo?leadcreated=true&redirect=true&sfuuid=22c83453-8420-4663-b5c2-465e27d555a7&tid=8978b947-7487-481d-82a8-d94eafe53f8c&d=70130000000sUVq&nc=70130000000f6WR&utm

    3. https://www.salesforce.com/eu/form/conf/starter/overview-demo/?leadcreated=true&redirect=true&sfuuid=824060d6-466a-4e9e-875e-73df19d1ff6d&tid=a8fcac63-b1b2-48a0-ab2d-94cf41899297&d=70130000000sUVq&nc=7013y000002O54iAAC&utm

     

    4. https://www.youtube.com/watch?v=jZoefiP1sTA

     

    All the best. 

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