Close case button in classic is a limitation in lightning. To overcome this issue I have created a custom update record action button to update the record. User X with marketing user profile has been using close case button in classic and was able to do the operation. We have recently migrated him to lightning and the new action button created was named as change status which he is unable to see on record page.
Strange thing is that as a system admin I tried to login as him and I was able to see the button on the record page.
Checklist
He has CRUD permissions.
Button is added to page layout.
Previously he did modify the record on classic without modify permission.
Please let me know if I'm missing anything else. Thanks in advance :)
#Sales Cloud #Trailhead Challenges