We are setting up a WhatsApp Unified Messaging channel in Marketing Cloud Next sandbox environment integrated with Agentforce. Inbound messages from WhatsApp arrive correctly in Salesforce and create a Messaging Session. However, outbound messages never reach the WhatsApp number.
What we have configured so far:
- WhatsApp channel connected via Unified Messaging
- Agentforce Agent configured on the channel
- MessagingConsentV2 connector set to Connected
- MessagingConsentV2 data stream Active
- Consent imported via Marketing Cloud Next consent import screen
- Consent record confirmed in Data Cloud Data Explorer with ConsentStatus = OPT_IN
- Template message approved by Meta
- Test send shows Success in Marketing Cloud Next UI
The message never arrives on the WhatsApp number. We are using the test channel available in sandbox.
Any help is appreciated. Thank you.
#Marketing Cloud #Agentforce #Integration