How are agents impacting our business?
Agents are helping automate repetitive tasks and improve productivity by providing faster access to information. This allows teams to focus on more strategic work and deliver better customer experiences
For our company, agents are answering our calls outside of normal business hours, allowing us to better serve potential customers by answering their questions about service offerings, and by allowing them to "book an appointment" or request a callback. This is allowing us to better serve our customers with experiences that are more personalized than a traditional voicemail or answering service.