Agentblazer Community Group

🚀 Shape the Future of the Agentblazer Statuses on Trailhead (and enter for a chance to win*!)

The world of AI is moving fast, and we want to ensure Trailhead is keeping pace with your needs. 

Whether you’re just starting your AI journey or already building autonomous agents, we want to hear about your experience with the Agentblazer Statuses. 

Take our survey to directly influence future badges and trails. 

🎟️ Bonus: Complete the survey by May 15 for a chance to win* 1 of 5 Salesforce Certification vouchers! 

Share your feedback today!

*Restrictions apply.

🚀 Shape the Future of Agentblazer Content (and enter to win!) 

The world of AI is moving fast, and we want to ensure Trailhead is keeping pace with your needs. 

Whether you’re just starting your AI journey or already building autonomous agents, we want to hear about your experience with Agentblazer Statuses.

Take our quick 10-minute survey to directly influence future badges and trails.

🎟️ Bonus:

 Complete the survey by May 15 for a chance to win 1 of 5 Salesforce Certification Vouchers!   

**See official rules in linked survey.

#Trailhead  #Salesforce Admin  #Salesforce Developer  #Certifications  #Salesforce

The Agentblazer Collection 🗞️

Community Contributed Resources:

• A Hidden Gem — Agentforce Operations 💎 by Shreeya Rashinkar

For a resource be considered for a future post of The Agentblazer Collection, please share content with us by using the workflow. 

Featured Resources this Week:

• [On-Demand] Agentblazer AMA: Agentforce Voice - May 2026
• How Informatica Built a Multi-Agent AI System to Reduce Data Workflows from Months to Days
• 8 Ways AI Agents Are Evolving in 2026
• Agent Observability: Building Transparency into AI Systems
• AI-First Operations, One Process at a Time

Agentblazers, have a great day

We are using the standard "Answer Questions with Knowledge" agent action in Agentforce. However, all hyperlinks returned in the Knowledge Summary output are automatically being wrapped by the Agentforce UI in the following format:

xxxxxxxx.sandbox.my.salesforce.com/AiCopilot/URL_Redacted

Because of this, users are unable to see or access the original Salesforce Knowledge Article URLs directly.

Steps Already Taken:

1. Added all relevant domains to Trusted URLs.
2. Added sandbox companion URLs to Trusted URLs.
3. Checked the Citations URL input, but it appears to be community-specific and not applicable in this scenario.
4. Verified the “Show Sources” configuration, but there is no URL field available with the custom retriever setup.
5. Confirmed that output rendering is locked for the standard action and cannot be customized.

Expected Behavior: 

The links displayed in the Knowledge Summary should resolve directly to the actual Salesforce Knowledge Article URLs instead of the AiCopilot/URL_Redacted link format.

Behind the Build are conversations where Greg Beltzer, Agentforce's Chief Customer Officer at Salesforce, sits down with customers for an honest discussion on their journey deploying Agentforce. Real agents. Real challenges. Real progress. 

In our next video, Greg spoke with Tyler Bauer, SVP, at University of Chicago Medicine (UCM). They discussed:

• The realities of deploying AI in a regulated industry
• Creating a seamless patient experience, proving that even in healthcare, real agents and real results can thrive through partnership and persistent iteration
• Navigating the "non-negotiable" hurdles of patient authentication and privacy

Hear about the journey UCM has been on with Agentforce. 

P.S. Explore interactive Agentforce customer demos.

The Agentblazer Collection 🗞️

What is it?

The Agentblazer Collection is a weekly post shared in the community with resources from Salesforce related to Agentforce, community-contributed resources, and other exciting items ✨ 

Featured Resources this Week:

• 🆕 [Demo] Agentforce Operations
• Vibe Code Better Agents with Agentforce
• LY Corporation unifies support across 100 services as an Agentic Enterprise

Agentblazers, hope your week is going well!

Build an Agent Script-Powered Agent End to End with the Updated Implementation Guide ⚒️ 

The Agentforce Implementation Guide is our most comprehensive, hands-on resource for building agents on the Salesforce platform. We’ve significanatly revised the guide to reflect the new Agentforce Builder experience in Agentforce Studio. 

With the updated guide, you can:

• Learn how to build a more deterministic agent with Agent Script and see the power of hybrid reasoning in action 
• Take advantage of new testing capabilities with the enhanced preview and debugging experience in Agentforce Builder and Agentforce Testing Center 
• Learn how to get the most out of an agent with the updated Agentforce Observability guidance

When you complete the implementation guide steps in your org, you can get a fully functional customer-facing agent that can answer customer questions, create and update cases, and escalate to a support rep. 

📝 Release Note

🤔 Help: Create Agents in Record Time with the Agentforce Implementation Guide