Nonprofit Success Pack

We received the following error and I'm looking for guidance on how to address it. We noticed one of our NPSP Data Import Batch was deleted. Could this be related? Thank you.

Errors: 

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 Error #1: 

Error Type: Batch Apex error 

Error Date: 2026-08-21 06:21:59 

Message: "First error: [REQUEST_RUNNING_TOO_LONG] Your request was running for too long, and has been stopped." 

Context: npsp__CRLP_SkewDispatcher_BATCH 

Stack Trace: 

 null

Error Type: Other  

Error Date: 2026-08-19 03:00:02  

Message: "operation performed with inactive user [005C000000AYRGD] as owner of opportunity"?   

I searched the user and cannot find

The past few days we've found that when exporting this report (NPSP Campaign Household Mailing List V2, there may be others too), the data in the file does not match what the report showed. 

This specifically happens when we have to do the step-up authentication. It's like some query piece is dropped when the step-auth passes the request back to SF. 

Has anyone else experienced this? Any fixes?

How do I fix the following error? 

Error Type: Batch Apex error 

Error Date: 2026-06-12 07:00:02 

Message: "First error: [INACTIVE_OWNER_OR_USER] owner or user is inactive. Org Id:00D5f000005w7px" 

Context: npsp__OPP_OpportunityNaming_BATCH 

Stack Trace: 

 null 

Doing a data migration of Recurring Donations and had to re-import some of them. 

Because I kept running into random nullpointer exceptions during the import (about 10% of the records each time, lowering batch sizes helped a little), I turned off the Recurring Donation trigger handlers for my user to import them. 

Once I was done, I turned them back on and ran the Recurring Donation Batch, which seemed to finish OK. 

Now for new annual recurring donations with an Effective Date in 2027, and one new monthly recurring donation with start date next month, NPSP did not populate the Next Donation Date or generate a schedule. Is this expected behaviour?

I received this error this morning via email regarding a user, however, all research I've done says this error happens when Salesforce flags the user as inactive/is deactivated.  This user is not inactive.  I have confirmed his account is active and he can log in.  Any thoughts?

Considering how long I have been in the ecosystem, I am actually embarrassed to ask this question. (In my defense, it's not something I look at often). Anyway, when adding a spouse/partner to a Household account, via the Manage Household button, I noticed that after adding the person, and then going to their contact record, on the Account related list, it is NOT showing the Household account, it just shows as "0". On the contact record itself, the related Account record is there, it's just not showing up on the Account related list.  

Why would that be?  

The contacts are not marked as private, I don't have any dup rules that would prevent creation, etc. So I am a bit baffled. 

If a contact/account isn't found in the lookup of the gift entry screen, but is actually existing in Salesforce already, where do I configure the matching rules so that this match occurs when the dry run/processing happens.

I am offered matching choices when doing an NPSP Data Import batch from that screen, but the options don't show as part of the Process Batch process for Gift Entry. Which rules is it using? Do I have any control over them?

We're looking at starting to record all income and expenditure into Salesforce so that we can have a full overview of our overall business position. Is anyone else recording expenses in salesforce? Just wondering how you manage this if so?  

Current considerations:  

- Expense Opportunity Record Type? 

- Different campaign structure/campaign record type for expenditure?  

- Same campaign but make the opportunity amount a negative?  

Any thoughts, tips, advice would be greatly appreciated - thanks! 

We have been working on some updates on our Salesforce NPSP and now my gear icon at the top right of my screen is gone. Many step-by-step directions have you start there and I cannot seem to figure out how to reset it back. Any help?