*** Important change for: Update Permissions for TriggeredSend SOAP API by June 19, 2026 ***On June 19, 2026, Salesforce is changing the permission requirements for executing TriggeredSend SOAP API calls within Marketing Cloud Engagement.
Required Actions
Beginning on June 19, only API users and installed packages that have the required permissions can make TriggeredSend calls via the SOAP API. Depending on your authentication method, update your permissions using these steps.
Installed Package
- From Setup, in the Quick Find box,enter Installed Packages, and then select Installed Packages.
- Select the package to modify.
- In the Components section, click Edit for your integration.
- In the Channels section, under Email, select Read, Write, and Send.
- Save your changes.
Username and Password
This step applies only to users with the API User setting enabled. If a user doesn’t have this setting enabled or doesn’t perform triggered email sends, no action is required.
- From Setup, in the Quick Find box, enter Users, and then select Users.
- Select a user, and then click Manage Roles.
- Select Edit Permissions.
- In the Email | Interactions | Messages | Email section, next to Triggered, select Allow.
- Save your changes.
Follow the step-by-step instructions in the Knowledge Article to update permissions for packages and API users.
Impact of Noncompliance
If you don't update the permissions by June 19, 2026, your TriggeredSend SOAP API calls will not send emails and return an API Permission Failed error.
Why Are We Making This Change?
To provide a more predictable and streamlined operational environment, Salesforce is aligning the permission requirements for TriggeredSend SOAP API calls used throughout Marketing Cloud Engagement. This change extends the same access controls from our other messaging features to your integrations.
What to Expect
After you update your permissions, your TriggeredSend SOAP API calls continue to function with no impact on the email delivery experience for your recipients.
To ensure uninterrupted service, update your integration permissions by June 19, 2026.
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