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Fed. Trailblazer Community of Practice

This is the official group for US Federal Government trailblazers to communicate with each other, and with the Salesforce Federal Public Sector Success team. The focus of this Community of Practice is to share ideas, announcements and information that supports success for our agency customers and partners.
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Get Ready for World Tour DC

These sessions have been curated for our Public Sector customers. Catch them live or on Salesforce+

 

Live Events: 

 

8:30 - 9:30 am | Federal Breakout Room 146C: Federal Trailblazers Community Put Policy into Practice

The Salesforce Federal Community of Practice is a special forum for government leaders, led by government leaders, promoting collaboration to accelerate productivity with platform development.

 

12:00 - 12:20pm | Campground Public Sector Theater: Field Service Breakout

 

12:30 - 12:50pm | Campground Public Sector Theater: Government Cloud Roadmap - Innovate at the Speed of Mission

Learn how Salesforce unlocks innovation for U.S. public sector organizations while helping to meet stringent compliance and cybersecurity requirements.

 

1:30 - 1:50 pm | Campground Public Sector Theater: Accelerate AI Adoption with Public Sector Solutions

Government digital transformation isn’t easy. But with government apps on a low-code platform, agencies can accelerate digital transformation and AI readiness. See it in action with Public Sector AI.

 

2:30 - 3:10 pm | Federal Breakout Room 146C: Unlock the power of connected clouds with AWS and Salesforce

Learn how Salesforce and AWS help you accelerate your path to innovation. Use the latest innovations across both platforms to unlock your data and deploy AI-powered Customer 360 capabilities, faster.

 

3:00 - 3:20 pm  | Campground Public Sector Theater: Foster Resilient Communities with Holistic Case Management

Learn how organizations view all case data and related interactions on a searchable and secure platform that enables service agents to more effectively streamline and manage resolution workflows.

 

3:30 - 4:00 pm | Federal Breakout Room 146C: Connected Case Management: The Future of Government Ops

Look to the future and learn from fellow government leaders who are using smart case management tools to connect with constituents, improve outcomes, and deliver seamless service across every channel. 

 

3:30 - 4:00 pm  | Public Sector Booth Campfire Theater: Modernize Government IT for High Customer Satisfaction

Learn how an agency enhanced customer experience, reduced case handling time, and streamlined app development. The session will cover best practices and the implementation of omnichannel solutions.

 

4:00 - 4:20 pm  | Public Sector Booth Campfire Theater: Strengthen Public & Private Partnerships with Slack

Learn how a leading government agency utilizes Slack to seamlessly connect with public and private sector partners to share information, and safeguard critical infrastructure.

 

4:00 - 4:30 pm | Federal Breakout Room 146C: Transform Financial Management and Accelerate Mission Impact

Government trailblazers are transforming the way they work, using digital tools, pre-built apps, and agency-wide shared service models that help them deliver resources to the right people, faster. 

 

4:30 - 4:50 pm | Public Sector Booth Campfire Theater: Elevate Public Service with Advanced Case Management

Serve constituents faster by automating processes to increase customer satisfaction and gaining operational efficiencies.

 

Salesforce+ sessions: 

 

10:00 - 11:30 am | Keynote Room: Main Keynote

Join Salesforce leaders to learn how businesses in every industry can build customer companies.

 

1:00 - 1:30 pm | Keynote Room Government Keynote: Build Constituent Trust and Connection

Governments must be equipped to respond faster and with more efficiency than ever. See how agencies are adapting faster and transforming government experiences with CRM + AI + Data + Trust.

 

1:30 - 2:00 pm | Salesforce Solutions: Public Sector

Unpack the latest Salesforce innovations to help Public Sector agencies find mission success.

 

2:00 - 2:30 pm | Dedicated Breakout Identify and Unlock the Power of AI for Government

AI is already impacting how we think about government services. Join leaders who will share how they are preparing for the future by modernizing operations and prioritizing smart data strategies.

 

 

 

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I am working in a "Gov Cloud Plus - Defense" and "Microsoft GCC High" environment.

 

How should we think about the following in this environment:

- Einstein Activity Capture (EAC)

- Files Connect

 

My observations:

EAC: not a compliant solution as of 20SEP2024 (https://help.salesforce.com/s/articleView?id=000396813&type=1).

 

Files Connect: compliant and included in the Salesforce authorization boundary (https://help.salesforce.com/s/articleView?id=000396813&type=1) but will this work with Sharepoint GCC High? For me, it does not allow the connection. I see I am not the only one facing this issue (https://issues.salesforce.com/issue/a028c00000gAwvVAAS/salesforce-files-connect-will-not-authenticate-with-microsoft-sharepoint-on-gcc-high).

 

Are these on the roadmap for "Gov Cloud Plus - Defense"?

 

It appears we cannot solution around these features in this environment at this time.

1 answer
  1. Andrew Russo (BACA Systems) Forum Ambassador
    Sep 23, 2024, 9:44 AM

    please contact your AE. likely though htey arent working on adding it for some of the heavily restricted types such as gov for security reasons.

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2 answers
  1. Andrew Russo (BACA Systems) Forum Ambassador
    Sep 15, 2024, 9:43 PM

    ill be here

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Hi Guys, 

Happy to join this group of folks working with Government Agencies delivering Salesforce Solutions. Couple of thoughts and best practices which would be of value to you leveraging public sector solutions. 

1. The claim and benefit object model out of the box seems to address a lot of claim management feature needs for the government with some unique customizations. 

2. Actionable relationship center ( Arc feature) will be a huge value add from a user experience to navigate to third level and fourth level objects quickly to perform actions.

3. The house hold and party object model in pss provides flexibility to help agencies to relate households and also the relationships with different organizations a household can have. This has been a pain point for most agencies to get an overview of the household and render services accordingly.

Again these are features I am sure most of you folks would be using or have implemented in your projects. I am curious to know what other features in PSS have you leveraged and would love to hear best practices.

Buyan

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dcworldtour-logo.jpgCLICK HERE TO REGISTER FOR DC WORLD TOUR WEDNESDAY APRIL 10, 20224

 

CLICK HERE TO REGISTER FOR CARAHSOFT NETWORK RECEPTION 5PM -8PM 

 

Public sector sessions:

 

8:30 - 9:30 am | Federal Breakout Room 146C

Federal Trailblazers Community: Put Policy into Practice

The Salesforce Federal Community of Practice is a special forum for government leaders, led by government leaders, promoting collaboration to accelerate productivity with platform development.

 

10:00 - 11:30 am | Keynote Room

Main Keynote

Join Salesforce leaders to learn how businesses in every industry can build customer companies.

 

12:00-12:20pm | Campground Public Sector Theater

Field Service Breakout 

 

12:00 - 12:20 pm | Public Sector Booth Campfire Theater

Get More from Legacy with Modern Integration

As missions and needs evolve, systems need to keep up. Learn how to keep up with the pace of change and mission needs with a revamp of legacy systems with integrations, scalable apps and automation.

 

12:30-12:50pm | Campground Public Sector Theater

Government Cloud Roadmap: Innovate at the Speed of Mission

Learn how Salesforce unlocks innovation for U.S. public sector organizations while helping to meet stringent compliance and cybersecurity requirements.

 

1:00 - 1:30 pm | Keynote Room

Government Keynote: Build Constituent Trust and Connection

Governments must be equipped to respond faster and with more efficiency than ever. See how agencies are adapting faster and transforming government experiences with CRM + AI + Data + Trust.

 

1:30 - 1:50 pm | Campground Public Sector Theater

Accelerate AI Adoption with Public Sector Solutions

Government digital transformation isn’t easy. But with government apps on a low-code platform, agencies can accelerate digital transformation and AI readiness. See it in action with Public Sector AI.

 

2:00 - 2:30 pm | Dedicated Breakout

Identify and Unlock the Power of AI for Government

AI is already impacting how we think about government services. Join leaders who will share how they are preparing for the future by modernizing operations and prioritizing smart data strategies.

 

2:30 - 3:10 pm | Federal Breakout Room 146C

Unlock the power of connected clouds with AWS and Salesforce

Learn how Salesforce and AWS help you accelerate your path to innovation. Use the latest innovations across both platforms to unlock your data and deploy AI-powered Customer 360 capabilities, faster.

 

3:00 - 3:20 pm | Campground Public Sector Theater

Foster Resilient Communities with Holistic Case Management

Learn how organizations view all case data and related interactions on a searchable and secure platform that enables service agents to more effectively streamline and manage resolution workflows.

 

3:30 - 4:00 pm | Federal Breakout Room 146C

Connected Case Management: The Future of Government Ops

Look to the future and learn from fellow government leaders who are using smart case management tools to connect with constituents, improve outcomes, and deliver seamless service across every channel.

 

3:30 - 4:00 pm | Public Sector Booth Campfire Theater

Modernize Government IT for High Customer Satisfaction

Learn how an agency enhanced customer experience, reduced case handling time, and streamlined app development. The session will cover best practices and the implementation of omnichannel solutions.

 

4:00 - 4:30 pm | Federal Breakout Room 146C

Transform Financial Management and Accelerate Mission Impact

Government trailblazers are transforming the way they work, using digital tools, pre-built apps, and agency-wide shared service models that help them deliver resources to the right people, faster.

 

4:00 - 4:20 pm | Public Sector Booth Campfire Theater

Strengthen Public & Private Partnerships with Slack

Learn how a leading government agency utilizes Slack to seamlessly connect with public and private sector partners to share information, and safeguard critical infrastructure.

 

4:30 - 4:50 pm | Public Sector Booth Campfire Theater

Elevate Public Service with Advanced Case Management

Serve constituents faster by automating processes to increase customer satisfaction and gaining operational efficiencies.

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The first Virtual Federal Community of Practice event is live! Register for the event on March 21st to learn how low-code app development makes the government more responsive, effective, and above all, efficient. You'll also learn what you can expect to hear at #WorldtourDC on April 10th.

 

Register here

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