* Salesforce Einstein *

Hello,  

Wondering if anyone is using the structured outputs in Prompt Templates features (eg

) It was released with Spring 26 and available from Jan but it's just not working for me. I've created the Prompt, Lightning Types and debuging it in a flow looks perfect but when it comes to using the structured output (in my case assigning to variables in a flow) the variables appear blank. Just wondering if anyone is using this features as it looks super powerful.  

I have an open case with SF for this one, but that's come back with failed results with their testing as well.  

Thanks! 

Andy

Can anyone help me with above question. Is there a way I can distinguish the Events that were created by Einstein Activity Capture from the Events that were Created Manually.

For Eg: Any Field of any Entity that will store the value to distinguish the Events.

Hello, we are considering implementing EAC standard in our org, but have concerns about the data retention policy and other limitations.     1) If we enable Sync Email as Salesforce Activity, will these record still be deleted from our org after 6 months meaning no email or calendar event activity more than 6 months old will appear in Activity timelines and reports?   2) Also I read somewhere that EAC activities don't update the "Last Activity" field on contacts etc. Is that true?   3) Finally, if a meeting is created in the user's Outlook calendar and sync to SF via EAC and then the suer updates the meeting subject in Outlook will that subject update sync over to SF?    Thank you!   

@* Salesforce Einstein * 

EAC is consuming our storage faster than we can manage it. We are a Germany-based Enterprise org with ~100 EAC users and full email body sync enabled. EmailMessage records alone are sitting at 6.3 GB and growing by roughly 20k-40k records per month with no sign of slowing down. Internal emails are already blocked. We are not in a position to remove users from EAC as it is core to our activity tracking.

What are other admins actually doing to keep EAC storage growth under control? Specifically interested in whether anyone has had success with capture scope filters, user segmentation by role, reducing sync frequency, or disabling full email body sync in favour of metadata only. Also open to hearing whether anyone has implemented a formal retention and deletion policy for EAC records that their legal team signed off on. Looking for practical approaches that do not compromise the sales team's visibility into email activity.    

@* Salesforce Einstein *

So, after I passed the Agentforce Exam, I am interested to practice building AI agents for different uses. I like to share this practice with other professionals. If you are: 

- Subject Matter professional

- AI/ Tech Builder

- Marketing expert

- Sales expert

Let's team up and build a golden future. DM me if you are an entrepreneurial-minded professional. No obligation or fees needed, just your ambition to learn.

If a user rejects an Einstein Next Best Action (NBA) recommendation, the recommendation is marked as rejected. However, as soon as the user (or another user) loads the same page again the same recommendations show up again as well.

How can I adjust the process not to display rejected/declined recommendations?

Hi everyone!    We are facing a significant privacy concern regarding Einstein Activity Capture (EAC) and Google Calendar integration.    The Problem:  When a Sales Rep receives a calendar invitation from an external party (e.g., a private contact or an external organization), EAC captures that event immediately. The major issue is that the sender doesn't even need to be a Contact or Lead in Salesforce for the sync to occur—the event still appears in the Rep's Salesforce calendar and potentially on timelines if a match is found later.    Since these invitations are created by an external person, the "Private" flag in Google is off by default. This means sensitive information—such as meeting titles, attendee lists, and descriptions—is pulled into the Salesforce ecosystem before the Rep has a chance to react or manually tick the "Private" box in their Google Calendar.    My questions to the community:    How do you handle "unsolicited" external invites that might contain sensitive or non-business data?    Is there any way to prevent EAC from syncing any external invite until it has been reviewed or explicitly marked as private by the user?    Have you found a way to "blank out" or mask all incoming external events by default to ensure no sensitive titles are visible to other users?    I'm looking for any best practices on how to manage the "auto-sync" nature of EAC when it comes to sensitive external invitations.   

@* Salesforce Einstein * @* Outlook/Teams, Gmail, and Inbox * 

Could some provide the steps to enable Einstein Knowledge Similarity?

Thank you

In Spring '26, the Einstein Article Recommendations component is nearly unusable. We no longer get article recommendations, just Suggestions. Trying to click on the link to a suggested article is impossible. The screen jumps, and the article does not open. The helpful thumbs up or thumbs down icon on the articles is missing and can no longer be used. What has happened to this component in Spring 26? It was better before and needs a lot of fixes! Is anyone else experiencing these issues? We are in the data cloud beta for article recommendations. Is that part of the problem?

@* Release Readiness Trailblazers *