Been receiving this error since Saturday, Summer release was the only activity in production over the weekend.
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you should log a case with passive technologies
https://help.salesforce.com/s/articleView?id=000385345&type=1
Can Storage Helper be used to delete Notes associated with specified opportunities (based on Opportunity combination of record type, closed date and stage)? Thank you.
There is no capability to Mass Delete Notes records from a List View or a Report.
You'd probably need to run an SOQL Query using Workbench, or Dataloader, or something like that. Then (maybe) you could use a Workbench, or Dataloader to delete them using a CSV file with the Note Salesforce ID
Hi!
I installed yesterday StorageHelper in one of our sandboxes.. but still "Storage Usage Calculation In Progress."...for more than 24h...
Is there anything I can do?
Thanks!
Hello Javi,
If you are seeing your Storage Helper Jobs take too long to run, we would recommend trying to lower the Maximum Number of Records to delete global setting found by clicking the gear icon on the Storage Helper Jobs page, and lower the Batch Size setting found on the individual setting.
If you continue to experience these issues after making the jobs smaller please reach out to
support@passagetech.com and we will be able to provide further assistance.I just installed the update to start looking into this in more detail for a PoC and whenever I try to add a filter I am getting insufficient privileges error message. It installed version 3.11.
Any ideas why this has happened?
I am testing StorageHelper in a Sandbox. When I try to restore a record I am getting an "Insert failed" error on different fields, and can't restore any of the archived items. The error said "Your solution provider has been notified. (SH2)" Can you please help with this? I am in need of a solution like StorageHelper, but can't risk this type of issue.
One thing I noticed in the previous posts is a reference to version 3.14, but the AppExchange shows version 3.11, which is what is installed in my Sandbox.
Hello Gala,
Not every release is published on the AppExchange, so there will sometimes be a newer released version compared to the version available there.
If you would like support can provide links to update your package to 3.14.
Regarding the restoration issue, this is something our support team would need to reproduce and investigate the root cause, could you please email
support@passagetech.com after granting login access to your sandbox so that we can work towards a solution to this issue?Hi there,
I'm trying to delete ContentDocument files but I haven't figured out how to do this properly. I'm using filters like CreatedBy and Owner but the files aren't showing up (but they are in the Salesforce Data Export).
Any tips on how to make this work?
, thanks for getting back to me. I appreciate the quick response.
I'll keep what you've said in mind
Hi, I'm trying to see a preview of the first job I've created, but receive this error, "Maximum view state size limit (170KB) exceeded." Any solution to this?
Hello Chris,
There is not a defined limitation to the number of records, as it can vary with the size of the records.
We have made recent improvements to this view so please ensure that you are on the latest version of the tool.
If you continue to experience issues, in order for us to implement a better solution we would need to be able to investigate the issue further through a case with support.
If would like us to do so please grant access to Passage Technology Support and send an email to
support@passagetech.com. From there we will be able to capture debugging information and work towards a solution to the issue.I have added this to our sandbox and applied the permission set but I am getting Insufficient Privileges when attempting to go to the filters section on an object we are looking to delete items on
Hello Josh,
As a first step we would recommend that you give your user the Storage Helper Permission set in order to try and resolve this.
I see where you also have a support case regarding this issue, if this does not resolve the problem, our support team will be able to assist you further by email.
Hi, today I checked-out the free version in our partial Sandbox creating a recycle job on the Task object with Filter set to "Subject LIKE %Call" and picked-up 73 records in Preview however when clicking Run on the Active job the "Check Run Status" link is stuck at 0% Complete. I've deleted and re-created the job in Sandbox but can't get past 0% Complete.What am I missing?
Hello Rob,
If you are experiencing an issue with the preview records it would be best to open a case by emailing
support@passagetech.com.
For now I will open a case for you and reach out by email.
Storage Helper v3.14 has been released, including the ability to choose which child objects are backed up for each Storage Recycle Job. Read the Release Notes to learn more!
Hello Brad,
The latest version will be available on the appExchange shortly, if you need the update soon, please reach out to
support@passagetech.com and we can provide the update links to you.