Architect Trailblazers

Hi, 

When you enable generative AI features for your users, user feedback and audit logs are saved in Data Cloud. Salesforce. This means the primary feedback objects — GenAIFeedback and GenAIFeedbackDetail — are Data Cloud DMOs (Data Model Objects), not standard CRM objects. Without a Data Cloud license, you cannot query them via SOQL. 

The GenAIFeedback DMO captures explicit user feedback like thumbs up/thumbs down, and GenAIFeedbackDetail captures the specific changes and actions when a user edits or rejects a response. 

Since native thumbs-up/down feedback stores in Data Cloud DMOs, your best alternative is to build a custom feedback mechanism: 

Here, you can use the BotSession and BotConversationLog objects to store the details like session start, session end time, and everything. 

That's awesome!  I wish you the best in your journey.  Here's the route I am taking, which I would suggest to anyone who wants to do the same. 

First, I would do what you're doing and focus on becoming a competent administrator.  Work on obtaining the Admin, Advanced Admin and Platform App Builder certifications.  You'll want a solid understanding of the capabilities and limitations of the declarative tools that are at your disposal.   

While you are working on those certifications, you'll want to explore as many of the features and tools that Salesforce offers as you're able.  I know it can be hard as some of their products are cost-prohibitive, so many companies don't want to purchase them.  But there's still a lot to learn just in the platform itself. 

Once you're comfortable with the declarative tools, you'll want to learn and become very comfortable with Apex.  If you already have a background in object-oriented programming, this should be quite easy as it's based on C, so many of the concepts should be familiar.  Once you're comfortable, look at obtaining the Platform Developer I and Platform Developer II certifications.  While you're expanding your knowledge of Apex, you'll also want to get an understanding of LWCs as well.  There is a Javascript certification you could go for, but that's not required for the solution architect certification. 

After that, I would suggest you start studying for and obtaining the various architect certifications that are pre-requisites for the solution architect certification.  You'll learn a lot about data models, integration models, dev and design practices and identity management by preparing for those.   

Best of luck!

Hi everyone!  

I'm Vinicius Souza i from Brazil. 

I'm starting my Salesforce studies through Trailhead and I'm very excited to learn more about CRM and platform administration. I hope to learn a lot from the community. 

Thanks !! 😊