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* CRM Analytics (fka Tableau CRM) *

Welcome! This group is dedicated to your success with Salesforce CRM Analytics. Join the conversation here to stay up to date on the product, learn best practices, and everything in between. Use this group to review resources, ask questions, help each other, and share experiences. --------------------------------------- This group is maintained and moderated by Salesforce employees. The content received in this group falls under the official Forward-Looking Statement: http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx

Hi, 

 

I'm looking to build Financial Models in CRMA - just wondering if anyone has done this? ...I'm particularly interested in how to go about creating a corkscrew and if there's a way to do that without using tons of unrelated number widgets. 

 

Example corkscrew - Carried Forward = Previous month's Brought Forward, Opening Brought Forward is a number (from a query), subsequent month's b/f = the sum of that month's c/f and movement.

Financial Modelling in CRM A

 

Can this be done with a table or would I need to build a custom LWC?

1 answer
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Ok, I have two tables. one is a summary list of items, the second is a detail list of transactions which shows the transaction for an item selected in the first table.

I'm trying to find a way to either...

β€’ Default the Detail table to show no results before an item is selected in the Summary table

or


β€’ create some kind of mask so the widget appears to not be present until an item in the Summary table is selected

I've tried adding the following to my SAQL query but it doesn't work...

q = filter q by 'Item.ItemId' == "!{lens_9.selection.Item.ItemId}";

lens_9 is my Summary table and Item.ItemId is the selected field in the Summary table.

I've tried several things suggested by AI and I can't find anything in the documentation.
The Summary table needs to be un-filtered as an initial state so that all the data is visible.

Any help on this would be greatly appreciated!

#CRMA #CRM Analytics #Table Query #Saql #SAQL Query
2 answers
  1. May 19, 6:52 PM

    I'd say the best option from user experience perspective is the second option you described: show the details table only when you select something in the first table. 

     

    This can be achieved using pages and widget interactions: 

    - create the first tabel and whatever you want to display in your dashboard 

    - clone the page and add the details table wherever needed 

    - select the first table on the first page and find the tabe "interactions" on the properties panel on the right. 

    - define the action for the "select" action to navigate to the second page.  

    - check the "go back when unselect" option.

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I know its not best practice (but I need to develop in live environment as need live data). Currently I delevlop dev dashabards and deploy to production version by copy/pasting json. 

This works fine - but I know it does not transfer condional formatting (which I have to recreate manually) 

 

Is there a 'proper way of doing this - firstly within same org and in the future between different  environments. Needs to move anatrics deployemtns to same release/version control methodology as the rest of out development. 

 

Have looked at Saleforce CLI with Anytics plug-in and used CaptG{T/Claude - but cannot find a definitive answer.  

Many years ago I was given a method using workbench 

To extracxt metadata from the dashboard  

/services/data/v66.0/wave/assets/0FKWS0000003PUv4AM/xmds/asset 

Then manually removing everything apart form conditionalFormatting within dimensions and then suurounding by { 

    "xmd": 

 

Deployment of data as floows to live dashboard  

 

/services/data/v66.0/wave/dashboards/0FKWS0000003PWX4A2 

 

There has to be a better/safer/repeatable way when migrating anaytics assets. Any ideas? 

 

7 answers
  1. May 19, 11:26 AM

    The reason your conditional formatting vanishes is because it lives in the Extended Metadata (XMD) layer, which maps directly to the underlying dataset, while your layout structure and queries live within the Dashboard JSON.

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Hi Everyone, 

 

I’m new to CRM Analytics and wanted to ask if there is a way to dynamically control filter behavior based on a β€œView By” list selector widget

 

In my dashboard, I have a View By list selector widget in the second row. Based on the value selected there, I would like the third-row list selector widgets to update dynamically. These list selectors include Year, Reporting Year, Semi-Annual, Reporting Semi-Annual, Q4_Q2, Quarter, and Month

 

For example, if the user selects Year in the View By list selector widget, I would like only the Year list selector to be available or visible, while the other unnecessary list selector widgets are hidden, disabled, or restricted. If the user selects Quarter, then only the related Quarter

 list selector should be available or visible. 

 

Is there a recommended way to make this behavior dynamic in CRM Analytics? I have also attached an image of the dashboard for reference. 

 

Thanks in advance!

1 answer
  1. May 15, 6:46 AM

    I'm assuming you are using a custom query and binding to apply the "view by" selection to the table. 

    You could doe the same for another query which is then displayed with a list selector. 

    So when you select view by year, the list selector query would show the different values from the year dimension. When you change the view by, the list filter will also change and show the values from the selected dimension. 

    This way you would minimize the number of list selectors to only one, depending on the "view by" selection.

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I am looking to change how a filter on a dashboard works. I am using a collect_set derived field based on picklist values to create a filter of all value options, but when selecting multiple values on one filter, I need each value to work on AND logic rather than OR logic. For example, if using a filter for Degree School and selecting Management and Nursing , I would need to see individuals who have degrees from both Management and Nursing, not one or the other as it's currently functioning. Any tips would be appreciated. Thank you!

2 answers
  1. May 14, 6:57 PM

    Thank you, I will explore this!

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Hi Everyone,

I am facing an issue in a CRM Analytics Dashboard. I uploaded an image in the dashboard, but the image is not rendering at all and it shows "Image Not Found" instead.

However, I have also added a link to the image, and when I click on it, the link works perfectly fine.

Does anyone know why this issue might be happening or how to fix it?

Thanks in advance.

2 answers
  1. May 13, 12:09 PM

    Hi @ujjwal kc

    Did you tried by uploading the image in salesforce files and use the salesforce files link?   ensure the file is shared with the "All Users" or  group to allow the dashboard engine to fetch it.  

     

    Also, you can try to add the URL of external domain, if the image is hosted on an external system that hasn't been added to your Org's Trusted Sites.

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Is anyone else in this group using Revenue Insights?  We are just implementing it.  It's a very cool template - but not very customizable.  

1 answer
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Hello! 

 

Our company is embedding some CRMA dashboards across some pages including the Account, Opportunity, Contact, and HomePage. Everything has been complete except for the homepage as we are looking for a way to make the dashboard on the homepage reflect only the user's team data. So for instance: 

-Dashboard A is on the manager's homepage using Dataset "XYZ". 

-There is a field in Dataset "XYZ" called "Reports To" which we want to reference in order to show the manager records created by users that report to the manager 

-We essentially want Logged In User = Reports To 

 

The issue is on the hompage ligthning page builder, we are not seeing a "filter buidler tool" and all my attempts at writing a JSON code similar to JSON filters that work on other record pages are not activating. 

 

Can someone help me understand how to write a JSON filter to page on a CRMA dashboard embedded on the homepage to reference a given field in a dataset vs the logged in User ID? 

 

Here is the example of the code I tried thus far with no success:

CRMA Embedded Dashboard on User HomePage- Filtering to Logged In User Data

It is also worth asking - is thee a way to write this filter in the dashboard code instead of on the lightning page? 

 

Much thanks in advance!! 

 

#Analytics

 

@* CRM Analytics (fka Tableau CRM) *

8 answers
  1. Dec 8, 2025, 1:23 PM

    Filters on embedded dashboards work for data coming from current records only. On a homepage, you don't have a record from where you can receive any value. 

    Thus you have to build the logic into the dashboard itself. Please have a look into

    https://help.salesforce.com/s/articleView?id=analytics.bi_dashboard_initial_filters_user_tokens.htm&type=5

    to get an idea on how this would work. 

     

    Technically, you receive the relevant value using a direct (SOQL) query. Then you apply this filter on any list selector which is based on the "reports to" field, so you have only one value left. With the selection type "single required", this value will be selected and applied to your dashboard.

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With the rollout of SLDS 2 and Salesforce Cosmos theme, the SFDC UI has received a nice visual refresh. We would like to keep the CRM Analytics experience very close to the SFDC experience with some branding customization and want to know specifically if there are any enhancements in the pipeline for visual features seen in the Cosmos theme and other capabilities such as:

  • Font changes
  • Support for circular (not squarcle) buttons
  • Animated buttons/toggles upon hover
  • Custom theme set support (custom color presets similar the current Color Safe, Bluegrass, Watermelon, etc.)
3 answers
  1. Apr 13, 1:27 PM

    Hi @Bond Tran

    ,  

    There’s no official Salesforce commitment  that CRM Analytics will get extra theming controls like custom fonts, circular buttons, hover animations, or custom preset theme packs. What is confirmed is that Salesforce Cosmos/SLDS 2 brings broader Lightning Experience branding options, but availability varies by product, and Salesforce says some products built on other platforms may continue using their existing UI.

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