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I have set up a WDC to connect to Bitly.  I am able to run and return data without errors on the Simulator, however when I connect via Desktop, it creates the tables but doesn't return data.  I have tried the suggestions already posted in the forums, like chunking the data into smaller pieces and using a cors proxy.  I have spoken with Tableau tech support and they think it might be due to the version of Tableau I am using (2020.1.2).  I have tried to run on both 2019.2 and 2019.3 and it doesn't work.  My question is if I use an earlier version of Tableau, do I also need to use a different version of the web data connector?  Has anyone run into this issue and resolved it?  I have been going around and around on this for several months, so any help would be greatly appreciated.

 

I spoke with an engineer at Tableau and this is what she responded:

 

Thanks again for talking with me about your case yesterday! I went through the logs again and it isn’t clear from the logs why the actual data isn’t being displayed in the UI. The logs show that we render the UI successfully but then we get a close event about a minute later.

 

2020-05-07T16:02:14.326: 14608-3adc MSG

render-pipeline: Render Start

2020-05-07T16:02:14.328: 14608-3adc MSG

render-pipeline: BeginScene using Qt

2020-05-07T16:02:14.332: 14608-3adc MSG

render-pipeline: Render End

2020-05-07T16:02:14.795: 14608-1820 MSG

Finished rendering sheet: Sheet 1

2020-05-07T16:02:15.552: 14608-1820 MSG

TMainWindow received QEvent::Close

 

Shortly before the UI render we do see a connection-info-mismatch and this could be what is causing the data to now show up after we render the UI.

 

2020-05-07T15:59:45.170: 14608-26d0 CONNECTION-INFO-MISMATCH

caption : (MISMATCH) Bitly Data <=> <missing>

:thread-session : (MISMATCH) 4 <=> <missing>

federated-connection : <connection :locale='1024' capti

:locale : (MISMATCH) 1024 <=> <missing>

class : federated

name : (MISMATCH) federated.1fvbdnf0dm78141gpk0ua0 <=> <missing>

 

Any idea if this is causing no data to be returned and what I can do about it?

1 answer
  1. Jul 16, 2020, 7:22 PM

    I have similar issue. I am connecting to Solr. I get the metadata but dara is blank in Tableau data source page.

    Interestingly, I am getting ​the values from Solr's "autogenerated" column, "id". Also, the values in others columns are replaced by "" (Blank) but nulls are pulled fine. I am wondering why values are replaced.

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