Hi all
I was trying to upgrade Tableau from 2020.1.1 to 2020.3.1. During the update process at the last eleventh step, an error appeared:
100% - An error occurred while waiting for services to reconfigure.
Operation failed.
An error occurred during installation.
Failed to run async job during installer operation.
Now in UI version 2020.01 is displayed and tcm version shows 2020.03
In the user panel, all services are displayed as Active.
In the admin panel on 8850, the Data Engine and Ask Data services are displayed as Error
2020-10-08 18:33:17.027 +0300 main : ERROR com.tableausoftware.tabadmin.async.AsyncJobDelegate - Asynchronous job 70 completed but wasn't successful.
2020-10-08 18:33:17.027 +0300 main : WARN com.tableausoftware.installer.operations.AsyncJobRunner - Failed to reconnect to async job 70. Will retry.
2020-10-08 18:33:17.029 +0300 main : DEBUG com.tableausoftware.tabadmin.cli.ServerApi - Client request: GET https://tableau:8850/api/0.5/configurations/requested/keys
2020-10-08 18:33:17.614 +0300 main : INFO com.tableausoftware.telemetry.helper.TelemetryHelper - TelemetryHelper - Telemetry Configuration: 2x enabled: true, endpoint: https://prod.telemetry.tableausoftware.com, is telemetry allowed: false, podname: On-Prem-67f37056-53e4-4ba6-8855-9ce15812a1bb
2020-10-08 18:33:22.809 +0300 main : ERROR com.tableausoftware.installer.UpgraderMain - Generic exception raised during installation.
java.lang.RuntimeException: Failed to run async job during installer operation.
at com.tableausoftware.installer.operations.AsyncJobRunner.run(AsyncJobRunner.java:72) ~[tab-installer-latest.jar:?]
at com.tableausoftware.installer.Operation.deployConfigAndTopology(Operation.java:112) ~[tab-installer-latest.jar:?]
at com.tableausoftware.installer.Operation.applyConfiguration(Operation.java:91) ~[tab-installer-latest.jar:?]
at com.tableausoftware.installer.Operation.applyConfigurationAndForceKeys(Operation.java:76) ~[tab-installer-latest.jar:?]
at com.tableausoftware.installer.operations.PreUpgradeControlPlaneOperation.setConfigurationForPreZookeeper357Upgrade(PreUpgradeControlPlaneOperation.java:66) ~[tab-installer-latest.jar:?]
at com.tableausoftware.installer.operations.PreUpgradeControlPlaneOperation.perform(PreUpgradeControlPlaneOperation.java:57) ~[tab-installer-latest.jar:?]
at com.tableausoftware.installer.AbstractOperationRunner.run(AbstractOperationRunner.java:172) ~[app-installer-latest.jar:?]
at com.tableausoftware.installer.AbstractOperationRunner.runInstance(AbstractOperationRunner.java:98) [app-installer-latest.jar:?]
at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:85) [app-installer-latest.jar:?]
at com.tableausoftware.installer.UpgraderMain.execute(UpgraderMain.java:334) [app-installer-latest.jar:?]
at com.tableausoftware.installer.UpgraderMain.main(UpgraderMain.java:341) [app-installer-latest.jar:?]
Caused by: com.tableausoftware.commandline.commons.NonReportableException
at com.tableausoftware.tabadmin.async.AsyncJobDelegate.execute(AsyncJobDelegate.java:125) ~[tab-tabadmin-cli-latest.jar:?]
at com.tableausoftware.installer.operations.AsyncJobRunner.lambda$reconnectToJob$1(AsyncJobRunner.java:91) ~[tab-installer-latest.jar:?]
at net.jodah.failsafe.Functions$10.call(Functions.java:252) ~[failsafe-1.1.1.jar:1.1.1]
at net.jodah.failsafe.SyncFailsafe.call(SyncFailsafe.java:145) ~[failsafe-1.1.1.jar:1.1.1]
at net.jodah.failsafe.SyncFailsafe.run(SyncFailsafe.java:81) ~[failsafe-1.1.1.jar:1.1.1]
at com.tableausoftware.installer.operations.AsyncJobRunner.reconnectToJob(AsyncJobRunner.java:91) ~[tab-installer-latest.jar:?]
at com.tableausoftware.installer.operations.AsyncJobRunner.run(AsyncJobRunner.java:70) ~[tab-installer-latest.jar:?]
... 10 more
How to fix it?

With TSM and Server version being different, you will need Tableau Support to help fix this issue without obliterating.