I have created an Agentforce One bot and integrated it with my community. I have more than 1000 users. When I log in and chat with one user, the conversation history is visible to another user who logs in separately. How can I make sure that each user only sees their own chat history and not other users' conversations?
1 answer
Have you done full miaw setup where you are passing user details are pre chat variables and using Omni channel flow to link chats with users/contacts? Take a look at messaging session records internally and see how the linkage is happening. If it’s not happening today, you might have missed the steps i listed above.
