We have a client that is live with Service Cloud Voice and is using approximately 10 lines for their contact center. They want to add an additional 35 lines to the configuration. From what I am reading on AWS that seems like a larger volume than normal. Does any have experience with requesting this many lines and the impact on the contact center?
2 answers
If you are worried about concurrency, then it looks like 100
https://repost.aws/questions/QUlgfErUvrS--if0DpRJ3hYQ/number-of-telephone-lines-that-inbound-calls-simultaneously
