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Hello, we used to have an Excel table to display the planned service assignments. This meant that everyone at our company could see when, who, where and which assignment was due. You can only see this in the Field Service Gantt if you have a dispatcher license. Is there a way to make this available to other interested parties? We have already built a report and are importing the data back into Excel to display it in the old look. Can you think of any other methods that you might already be using? Thank you   

 

@* Salesforce Field Service * 

2 answers
  1. Heiko Lindner (Privat) Forum Ambassador
    Feb 18, 8:39 AM

    @Christian Schweizer

    as far as I know, there is no option to display the gantt to users without dispatcher license. In addition there is no option to export this view as gantt. 

    An option, you can think about, is syncing service appointments and absences with the salesforce calendar (an ootb feature). If users shares their own calendar, other users could see the calendar events. Different view and not as nice as the gantt, but gives maybe the needed information to users.  

    In addition, you can create a report with appointments and assignments to give users some informations.

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