Hi,
I cannot start chatting .I get the screen below where it only asks me to enter the subject and web mail instead of chatting. Can someone help here. This is part of "Set Up Web Chats for Your Console" topic
#Trailhead Challenges
Thanks for your cooperation on the case.
We have verified and can confirm that all the steps have been completed. However, we acknowledge that there is still an issue. Thank you so much for your feedback! We have reported this to the concerned team, and they will be working on it soon. This issue should be resolved in the upcoming Trailhead release.
We appreciate your patience and hope you continue to provide valuable feedback in the future.
Thank You!!
I am a member of Trailhead Help we assume this issue needs further review and we may need access to your playground. We will reach out to you via email to investigate further.
++CreateTrailheadCase
You can ignore the above command, it is a tool used by our Agents to tell the system to create your case.
Thank you!
@Pranitha Moodbidri in that case try to connect with Salesforce Help Team
Sincerely,
Mykhailo Vdovychenko
Bringing Cloud Excellence with IBVCLOUD OÜ
@Divya Chauhan: I have cleared all the challenges from this topic. Also I tried my clearing the cache and cookies from the browser. The result is still the same
Divya Chauhan (Kcloud Technologies) 
Forum Ambassador
Hello@Pranitha Moodbidri,
- make sure all previous unit and prerequisite completed in the same org
- try to clear browser cookies and cache ,refresh the page or try with different browser
Make sure that all Challenges from this topic are completed in the same Playground (from 1 to 4).
Each subsequent Challenge builds on the previous one.
Sincerely,
Mykhailo Vdovychenko
Bringing Cloud Excellence with IBVCLOUD OÜ
