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Whenever I try to create a Contact, instead of the New Contact page, I get what looks like the New Individual page. This happens when I click   1. "+ New Contact" from the Contacts tab  2. "New" from a Contact List View  3. "+ New Contact" from another object's lookup field of type Contact.    I have reviewed permissions and everything looks like I should be able to access the correct page. I checked the following:  1. Profile has Modify All on both Contacts and Individual  2. Field-level security has Read and Edit enabled on all required Contact fields.    I'm out of ideas. Any help will be GREATLY appreciated. Thanks in advance.   

3 answers
  1. Feb 16, 11:00 PM

    Hi @Ike Dimitriadis

     

    Thanks for sharing the details. Based on the screenshot, it looks like Salesforce is redirecting to a different record type (likely "Job Search") instead of the standard Contact creation page. Here are a few things to check: 

     

    1. Please goto Steup->Object Manager->Contact->Record Types-> please delete this "Job search" and then try creating new Contact from all 3 ways. Later you can create this record type again and assign as per requirement.

    Screenshot 2025-02-16 at 5.53.23 PM.png

     

    2. Please goto Setup-> Gear Icon -> Developer Console->Debug->Open Execute Anonymous Window->run below code.

    Contact c = new Contact(LastName = 'Test 02/16/2025');insert c;

    Go to Salesforce and check if this record is created. If this works fine but the UI still redirects to an Individual page(Job search), then it's definitely a UI-level override. 

     

    3. Please share below screenshot from your org. Setup->Global Actions 

    Screenshot 2025-02-16 at 5.40.30 PM.png

    Let me know if you need more help debugging!

  2. Feb 14, 5:52 AM

    Hi @Nimish Vaidya

    . I appreciate you responding. I agree with your assessment that the New button functionality has been either overridden or replaced. I just cannot find where that setting is, and I cannot see any overrides in the New Action on the Contact object (see images below). 

     

    TIA for any help you can offer. 

     

    Q1: My profile is System Administrator. 

     

    Q2:

    Img-q2.png

     

     

    Q3-a:

    Img-q3a.png

     

     

    Q3-b:

    Img-q3b.png

     

     

     

     

  3. Feb 13, 4:49 AM

    Hi @Ike Dimitriadis,

     

    Let's understand the problem in detail, can you please answer below questions. 

    1. What is your profile? 

    2. Can you please share a screenshot of the page you are getting when you click NEW from any method. 

    3. Can you also send a screenshot from your org (reference image attached) 

     

    Primarily looking it seems like Standard action for NEW button is updated to some other action/page. 

     

    Thanks, 

    Nimish 

     

    Screenshot 2025-02-12 at 11.47.29 PM.png

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