Whenever I try to create a Contact, instead of the New Contact page, I get what looks like the New Individual page. This happens when I click 1. "+ New Contact" from the Contacts tab 2. "New" from a Contact List View 3. "+ New Contact" from another object's lookup field of type Contact. I have reviewed permissions and everything looks like I should be able to access the correct page. I checked the following: 1. Profile has Modify All on both Contacts and Individual 2. Field-level security has Read and Edit enabled on all required Contact fields. I'm out of ideas. Any help will be GREATLY appreciated. Thanks in advance.
Thanks for sharing the details. Based on the screenshot, it looks like Salesforce is redirecting to a different record type (likely "Job Search") instead of the standard Contact creation page. Here are a few things to check:
1. Please goto Steup->Object Manager->Contact->Record Types-> please delete this "Job search" and then try creating new Contact from all 3 ways. Later you can create this record type again and assign as per requirement.
2. Please goto Setup-> Gear Icon -> Developer Console->Debug->Open Execute Anonymous Window->run below code.
Contact c = new Contact(LastName = 'Test 02/16/2025');insert c;
Go to Salesforce and check if this record is created. If this works fine but the UI still redirects to an Individual page(Job search), then it's definitely a UI-level override.
3. Please share below screenshot from your org. Setup->Global Actions
Let me know if you need more help debugging!
. I appreciate you responding. I agree with your assessment that the New button functionality has been either overridden or replaced. I just cannot find where that setting is, and I cannot see any overrides in the New Action on the Contact object (see images below).
TIA for any help you can offer.
Q1: My profile is System Administrator.
Q2:
Q3-a:
Q3-b:
Hi @Ike Dimitriadis,
Let's understand the problem in detail, can you please answer below questions.
1. What is your profile?
2. Can you please share a screenshot of the page you are getting when you click NEW from any method.
3. Can you also send a screenshot from your org (reference image attached)
Primarily looking it seems like Standard action for NEW button is updated to some other action/page.
Thanks,
Nimish