Dear support team,
I completed the challenge "Configure an Agentforce Service Agent" everything worked well, but I´m not able to verify the step and i get this error:
Step not yet complete in Agentforce. We can’t find the agent named CC Service Agent in your playground.
When I launch the Agentforce playground go to option → Quick find → Agents I can see the CC Service Agent. So I don´t understand the issue.
Hope you can help me.
#Trailhead Challenges
Quick Find> Agents>CC Service Agent then select Edit. Under the "Connections" tab, Edit "Choose a Flow" and then select "Route to ESA".
Edit the "Route to ESA" flow as in the screenshot below. Save As New Version>Activate
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000J5oJA0AZ
- Navigate to Salesforce / Setup / Process Automation / Flows
- Look for "Route to ESA" in the "All Flows" List view
- Click on the flow
- Click on the "Route to Work" node
- Click "Edit Element"
- Under "Set Input Values" change "Route To" from "Bot" to "Agent Force Service Agent"
- Choose your "Agentforce Service Agent" (CC Service Agent) from the next drop down
- Click on "Save as new version" on the top right area of the Flow Builder
- Click "Save" on the next dialogue
- Click "Activate" on the very top right of the Flow Builder
- Go back to Trailhead and check again
This should now work :)
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nKSi0AM
Hi @Thomas Billian I am a member of Trailhead Help, We see that you have successfully completed the badge Quick Start: Build Your First Agent with Agentforce. Please post the solution or mark any one of them above which helped you to resolve your query as "Best Answer" to close this thread, and also it might help the fellow Trailblazer's who are facing the similar issue. Thank You!
Divya Chauhan (Kcloud Technologies) Forum Ambassador
Hello@Thomas Billian,
- try to create a new agent with the api name in the error message, naming it CC Service Agent.
- After that, you should alter the agent in the Route to ESA flow with the new agent and save it as a new version
- https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nJmH0AU
Hello @Tushar Jadav
setings are this below:
I just tried also to change the name from CC_Service_Agents to CC Service Agents but then I gen another error:
Hello @Thomas Billian,
Make sure you have these settings for the CC Service Agent:
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000J5dP40AJ
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nXXi0AM
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000KANrm0AH