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Dear support team, 

 

I completed the challenge "Configure an Agentforce Service Agent" everything worked well, but I´m not able to verify the step and i get this error:  

 

Step not yet complete in Agentforce. We can’t find the agent named CC Service Agent in your playground. 

 

When I launch the Agentforce playground go to option → Quick find → Agents I can see the CC Service Agent. So I don´t understand the issue. 

 

Hope you can help me. 

 

#Trailhead Challenges

5 answers
  1. Jan 30, 10:30 AM

    @Thomas Billian

    Quick Find> Agents>CC Service Agent then select Edit. Under the "Connections" tab, Edit "Choose a Flow" and then select "Route to ESA".

     

    Edit the "Route to ESA" flow as in the screenshot below. Save As New Version>Activate 

     

    , Quick Find> Agents>CC Service Agent then select Edit. Under the

     

    https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000J5oJA0AZ

     

    1. Navigate to Salesforce / Setup / Process Automation / Flows
    2. Look for "Route to ESA" in the "All Flows" List view
    3. Click on the flow
    4. Click on the "Route to Work" node
    5. Click "Edit Element"
    6. Under "Set Input Values" change "Route To" from "Bot" to "Agent Force Service Agent"
    7. Choose your "Agentforce Service Agent" (CC Service Agent) from the next drop down
    8. Click on "Save as new version" on the top right area of the Flow Builder
    9. Click "Save" on the next dialogue
    10. Click "Activate" on the very top right of the Flow Builder
    11. Go back to Trailhead and check again

    This should now work :) 

    https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nKSi0AM 

  2. Feb 3, 5:20 PM

    Hi @Thomas Billian I am a member of Trailhead Help, We see that you have successfully completed the badge Quick Start: Build Your First Agent with Agentforce. Please post the solution or mark any one of them above which helped you to resolve your query as "Best Answer" to close this thread, and also it might help the fellow Trailblazer's who are facing the similar issue. Thank You!  

  3. Divya Chauhan (Kcloud Technologies) Forum Ambassador
    Jan 30, 10:17 AM

    Hello@Thomas Billian,

  4. Jan 30, 10:26 AM

    Hello @Tushar Jadav

     

     

    setings are this below:

    Hello setings are this below: I just tried also to change the name from CC_Service_Agents to CC Service Agents but then I gen another error:

     

    I just tried also to change the name from CC_Service_Agents to CC Service Agents but then I gen another error: 

     

     

    51-Configure.png

     

     

     

     

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