FavoriteStacy VanDenHeuvel (John I Haas) (Originally asked by Noam Arad)Dec 17, 2024, 7:30 PM@Juliana Aguilo Noam AradTransition to the Lightning Editor for Email Composers in Email-to-Case - Files are no longer shared with the Parent CaseI've enabled the new lightning editor for email composers in sandbox. Now, when I send emails with attachments from the cases feed, the ContentDocument record is shared only with the EmailMessage record, not with the parent Case as it used to. Before enabling the feature, three ContentDocumentLink records were created: one for the User, one for the Email Message, and one for the parent Case. Now, no ContentDocumentLink record is being created for the Case. Is this behavior expected when enabling the release update?Show MoreAdd a commentWrite a comment...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Noam AradTransition to the Lightning Editor for Email Composers in Email-to-Case - Files are no longer shared with the Parent CaseI've enabled the new lightning editor for email composers in sandbox. Now, when I send emails with attachments from the cases feed, the ContentDocument record is shared only with the EmailMessage record, not with the parent Case as it used to. Before enabling the feature, three ContentDocumentLink records were created: one for the User, one for the Email Message, and one for the parent Case. Now, no ContentDocumentLink record is being created for the Case. Is this behavior expected when enabling the release update?Show More
