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Topics#Service CloudFinian Quinn's Question
Finian Quinn (Bluewave Technology) asked in #Service Cloud
Dec 2, 2024, 5:37 PM

Conversation Preview Error

I have setup the agent and activated it but I am getting an conversation preview error - See attached image

Screenshot 2024-12-02 at 17.31.52.png
4 answers
  1. Laxmi Konatham
    Jan 6, 9:12 PM

    Add the "Agentforce Service Agent User" permission set to the user (the Agent user you added in step 3, Define settings), which resolves the issue. 

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