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I've finalized all the steps to configure my agent and received this error message several times. I've successfully added the CC Service Agent.  

Step not yet complete in Agentforce: In the route work component named Route to ESA, we can't find the Agentforce Service Agent set to CC Service Agent.

 

Here's the CC Service Agent in the Route Work section.problem with ESA portion of Configure an Agentforce Agent Trail

 

 

#Trailhead Challenges

14 answers
  1. Nov 20, 2024, 8:52 AM

    Had the same problem, i just got the badge.

    Somehow the name of the agent "copilotLabel = CC_Service_Agent" is written with underscore. Just edit the name to be "copilotLabel = CC Service Agent" and you will pass 

  2. Dec 11, 2024, 4:55 PM

    Below are my steps to fix the issue:

     

    Quick Find> Agents>CC Service Agent then select Edit. Under "Connections" tab, Edit "Choose a Flow" then select "Route to ESA".

     

    Edit the "Route to ESA" flow as the screenshot below. Save As New Version>Activate

     

    Below are my steps to fix the issue: Quick Find> Agents>CC Service Agent then select Edit. Under

  3. Nov 25, 2024, 4:01 PM

    I receive the same error while my Agent name is without underscore... 

    In the route work component named Route to ESA, we can't find the Agentforce Service Agent set to CC Service Agent.

     

    Does anyone have any other idea?

  4. Feb 17, 4:19 PM

    The above solution is not resolving the issue. Any help here from the Trailhead team is greatly appreciated. I looks like there is a bug and this is not a human error

  5. Nov 22, 2024, 1:31 AM

    @Julian Lombardo have you tried steps provided?

     

    "copilotLabel = CC_Service_Agent" is written with underscore. Just edit the name to be "copilotLabel = CC Service Agent" and you will pass 

  6. Nov 22, 2024, 1:25 AM

    Hi @Kirsten Belen, I've followed the steps above i.e. renaming the Agent, removing the _ between words & reactivated the Agent.  Unfortunately I'm still unable to pass the trial.  I've attached the error message received.  Appreciate any further help / guidance form you or the wider group to resolve asap.  Thank you! 

  7. Nov 21, 2024, 7:08 AM

    For those with the error. Go back to Setup -> Agents. Open the CC_Service_Agent in Builder. Click on Setting as per screenshot. And then edit the Name here. Then go back to the ESA flow, and edit element, re-add the CC Service Agent.

    For those with the error. Go back to Setup -> Agents. Open the CC_Service_Agent in Builder. Click on Setting as per screenshot. And then edit the Name here.

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