I'm working on Service Console module
Project: Set Up the Service Console
Unit: Set Up Web Chats for Your Console
Section: Introduction
- Click the gear icon and select Service Setup.
- Under Recommended Setup click View All.
- Click Chat with Customers.
- Click Start.
- For Queue Name enter Ursa Major Solar Chat.
- In the Name This Group, enter Chat Agent.
- Click the checkbox next to Ada Balewa and next to your name in the list of users, and click Next.
- If you see a page that says "Prioritize chats with your other work" type 1 in the Priority box next to your Ursa Major Solar Chat queue and click Next.
- Leave the defaults for the Work Item Size field and Agent Capacity field.
- Click Next.
- Enter https://*.force.com for the Website URL. For the Salesforce Site Domain field, type your initials + today’s date (MMDDYY).
11 step is problem for me.
For the Salesforce Site Domain field does not appear my screen
What is missing ?
5 answers
I am having the same problem. Unable to enter Website URL as https://*.force.com
"You have entered an invalid format."
Hello,
Thank you for your support.
The problems started the this unit Set Up Salesforce Knowledge.
I cannot enter any information on this page. I created manually the user. quick seacrh-user-new user : S
Why I can not enter any information in this page
Hello@Neslihan Sahin,
- make sure all previous unit completed in the same org
- Please check prerequisite:- make sure you have completed the Set Up Salesforce Knowledge project in your playground, from unit https://trailhead.salesforce.com/content/learn/projects/set-up-the-service-console/set-up-the-lightning-service-console?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-administrator-credential