What is the main difference between the service setup and the setup , and why do we choose the setup button when creating an escalation rule while for the assignment rules and the queues we use the service setup. does it make a difference where I create them?
#Trailhead Challenges
3 answers
Greetings @Sandra Louka, Service Setup is more focused on service-related features like case management, queues, and assignment rules, while Setup is for overall Salesforce configurations like user settings, security, and other admin functions.
- Escalation Rules: These are created in Setup because they are part of general system configuration, not specific to service processes.
- Assignment Rules & Queues: These are created in Service Setup because they are related to managing service-specific tasks like case assignments.
Hi @chirag ahir , thank you for your clear answer, but this does not mean that I cannot use one for the other? meaning what I do in setup will reflect anyways on the service app I am setting up
