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When clicking Verify, receive the following error:

 

Step not yet complete in Agentforce

In the route work component named Route to ESA, we can't find the Agentforce Service Agent set to CC Service Agent.

 

I have checked the flow several times, edited the Route To ESA component, associated it to the CC Service Agent, saved and activated, yet I continue to receive the error message.

 

#Trailhead Challenges

4 answers
  1. Jan 19, 8:32 AM

    I found a solution @Keiji Otsubo

     

     

    1. Navigate to Salesforce / Setup / Process Automation / Flows
    2. Look for "Route to ESA" in the "All Flows" List view
    3. Click on the flow
    4. Click on the "Route to Work" node
    5. Click "Edit Element"
    6. Under "Set Input Values" change "Route To" from "Bot" to "Agent Force Service Agent"
    7. Choose your "Agentforce Service Agent" (CC Service Agent) from the next drop down
    8. Click on "Save as new version" on the top right area of the Flow Builder
    9. Click "Save" on the next dialogue
    10. Click "Activate" on the very top right of the Flow Builder
    11. Go back to Trailhead and check again

    This should now work :) 

  2. Nov 18, 2024, 9:58 PM

    Hi ,

     

    Multiple questions have been posted with the same error message.

    But it doesn't seem to be resolved.

    I encourage you to get help from the Trailhead support team.

     

    We can’t find the CC Service Agent in your playground. Make sure the API name is CC_Service_Agent.

  3. Nov 20, 2024, 8:17 PM

    HI @Venk Rao  I am a member of Trailhead Help, Apologies for the inconvenience. Could you please re-do the module in the new Agentforce Playground.

     

    To create a new Agentforce org please follow the below steps.

     

    1. Open Hands-On Orgs (https://trailhead.salesforce.com/users/profiles/orgs) page.

    2. Click on Create Playground button (wait 2 to 3 minutes to create playground org)

    3. Once it is created, you'll be able to disconnect the existing org' (Org shows Disconnect option)

    4. After disconnecting the org, open the Agentforce  challenge and click checkbox then click "Create Playground" button.

    5. Check your email inbox and set password to the new org.

    6. Now go to module and Click on Connect Org button at challenge page and connect the org and click Yes, Save It button.

     

    Now you can launch the newly connected org to complete the challenge.Thank You!

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