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1 answer
  1. Yesterday, 11:31 PM

    Hi , 

     

     

    I was facing the same issue. Below are the steps how you can remove / delete topics to complete this challenge.

    Step1: In the Setup Quick Find, search for and select Agents.

    Step2: Then click on CC Service Agent.

    Step3: From the top right click Open in Builder.

    Step4: From top right First Deactivate 

    agent.

    Step5: Click on the dropdown arrow beside the topic 

    which you want to remove.

    Step6: From top right Active the agent again and refresh 

    the page.

    Step7: Verify you challenge 

     

    https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000Tc4f0AC

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