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We have SSO set up in Salesforce via O365/Azure. I have a single user who says he must authenticate daily but only when logging into Salesforce and not any MS application. We all use the Microsoft Authenticator app.  

 

What could cause this for only one user? I don't have admin access to O365/Azure. I am a salesforce admin. The IT department has not been able to help this guy, but I am trying to. 

 

Thanks!

2 answers
  1. Feb 21, 1:39 PM

    Thank you for responding. No, he shares a Profile with many users. We only have 3 Profiles and Sys Admin. We're all about Permission Sets/Groups and he shares a Permission Set Group with many users who don't have this issue. I don't think the issue is with Salesforce. Just a hunch. Thanks again.

  2. Feb 20, 10:56 PM

    Hey SK, kind of a shot in the dark without knowing how your SSO is setup, but is this user the only one assigned to their Profile in Salesforce? Different Profiles can be assigned unique login/security settings, and I'm wondering if their session timeout settings in particular are more strict than other users (or login hours kicking them out). 

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