We are trying to create some permission sets/permission set groups and we would like to be able to enable/disable Chat User and Service Cloud User from a permission set. It isn't under system permissions, is it somewhere else or it is not possible to do it via a permission set?
#Permissionset #Einstein Bots #User Management #Service Cloud
@Elizabeth Webster, both these 2 settings are on the User Object and you can't use Permission Set to manage users with them. If your goal is to manage users with/without the checkbox for these 2 settings, you can use Salesforce Workbench to query and/or update the User records with field UserPermissionsLiveAgentUser (for Chat User) and UserPermissionsSupportUser (for Service Cloud User) to True.
Select ID, UserPermissionsLiveAgentUser, UserPermissionsSupportUser from User
