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I have gone through all the steps in Configure an Agentforce Service Agent training and connected my Org. When I finish and verify completion, I get the following message. I don't see any steps in the training with that API name or a mention of an API name. What step did I miss?

 

Error: We can’t find the Get Sessions Agent Action. Make sure it has been created and has an API Name of 'Get_Sessions'.

 

3 answers
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Oct 15, 2024, 11:36 PM

    Hello @Jessica Dodd have you added the reference action type flow, as mentioned in the trailhead unit (instructions copied below) ?

     

    Create a Custom Agent Action to Get Experience Session Records

    Use flow to get the available Session records for each experience

    1. Click New and select Add Action.
    2. Select Flow as the Reference Action Type.
    3. Select Get Sessions.
    4. Leave the other options as is, and click Next.
    5. For experienceId, check Require Input.
    6. For startDate, check Require Input.
    7. For sessions, check Show in conversation.
    8. Click Finish.

    Eric

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