I have gone through all the steps in Configure an Agentforce Service Agent training and connected my Org. When I finish and verify completion, I get the following message. I don't see any steps in the training with that API name or a mention of an API name. What step did I miss?
Error: We can’t find the Get Sessions Agent Action. Make sure it has been created and has an API Name of 'Get_Sessions'.
3 answers
Eric Burté (DEVOTEAM) Forum Ambassador
Hello @Jessica Dodd have you added the reference action type flow, as mentioned in the trailhead unit (instructions copied below) ?
Create a Custom Agent Action to Get Experience Session Records
Use flow to get the available Session records for each experience
- Click New and select Add Action.
- Select Flow as the Reference Action Type.
- Select Get Sessions.
- Leave the other options as is, and click Next.
- For experienceId, check Require Input.
- For startDate, check Require Input.
- For sessions, check Show in conversation.
- Click Finish.
Eric