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Topics#Trailhead ChallengesDami Junaid's Question
Dami Junaid asked in #Trailhead Challenges
Oct 19, 2023, 9:05 PM

The "Support Plan Start Date" is still missing

I've followed the steps to add this field ("Support Plan Start Date") in this exercise but when I try to find the field in the 2nd exercise for Kenya, it's missing and cannot be found. I've double checked my work

The

 

URL: https://trailhead.salesforce.com/content/learn/projects/customize-an-org-to-support-a-new-business-unit/modify-your-data-model?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-administrator-credential

6 answers
  1. Keiji Otsubo (Fukada Electric Co.,Ltd.)
    Oct 19, 2023, 9:26 PM

    Hi @Dami Junaid ,

     

    There are two possible problems/ or things you have missed.

    1. The field is not added to the page layout. You can this by going to Object Manager>>Account>>Page Layouts>>Account Layout and search for the Support Plan Start Date. If this is not added to the Page layout do add this.
    2. The Field level security for the user profiles. Goto Object Manager>>Account>>Fields and Relationships>>Support Plan Start Date>>Set Field-Level Security. And make this field visible to all the profiles in your org.

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000CgvRfSAJ

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000JgRaP

     

    I was able to figure it out. The reason the Has Support option was missing was because it needed to be created in the previous module.

     

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000Pj4Yr 

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