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Get Ready for World Tour DC

These sessions have been curated for our Public Sector customers. Catch them live or on Salesforce+

 

Live Events: 

 

8:30 - 9:30 am | Federal Breakout Room 146C: Federal Trailblazers Community Put Policy into Practice

The Salesforce Federal Community of Practice is a special forum for government leaders, led by government leaders, promoting collaboration to accelerate productivity with platform development.

 

12:00 - 12:20pm | Campground Public Sector Theater: Field Service Breakout

 

12:30 - 12:50pm | Campground Public Sector Theater: Government Cloud Roadmap - Innovate at the Speed of Mission

Learn how Salesforce unlocks innovation for U.S. public sector organizations while helping to meet stringent compliance and cybersecurity requirements.

 

1:30 - 1:50 pm | Campground Public Sector Theater: Accelerate AI Adoption with Public Sector Solutions

Government digital transformation isn’t easy. But with government apps on a low-code platform, agencies can accelerate digital transformation and AI readiness. See it in action with Public Sector AI.

 

2:30 - 3:10 pm | Federal Breakout Room 146C: Unlock the power of connected clouds with AWS and Salesforce

Learn how Salesforce and AWS help you accelerate your path to innovation. Use the latest innovations across both platforms to unlock your data and deploy AI-powered Customer 360 capabilities, faster.

 

3:00 - 3:20 pm  | Campground Public Sector Theater: Foster Resilient Communities with Holistic Case Management

Learn how organizations view all case data and related interactions on a searchable and secure platform that enables service agents to more effectively streamline and manage resolution workflows.

 

3:30 - 4:00 pm | Federal Breakout Room 146C: Connected Case Management: The Future of Government Ops

Look to the future and learn from fellow government leaders who are using smart case management tools to connect with constituents, improve outcomes, and deliver seamless service across every channel. 

 

3:30 - 4:00 pm  | Public Sector Booth Campfire Theater: Modernize Government IT for High Customer Satisfaction

Learn how an agency enhanced customer experience, reduced case handling time, and streamlined app development. The session will cover best practices and the implementation of omnichannel solutions.

 

4:00 - 4:20 pm  | Public Sector Booth Campfire Theater: Strengthen Public & Private Partnerships with Slack

Learn how a leading government agency utilizes Slack to seamlessly connect with public and private sector partners to share information, and safeguard critical infrastructure.

 

4:00 - 4:30 pm | Federal Breakout Room 146C: Transform Financial Management and Accelerate Mission Impact

Government trailblazers are transforming the way they work, using digital tools, pre-built apps, and agency-wide shared service models that help them deliver resources to the right people, faster. 

 

4:30 - 4:50 pm | Public Sector Booth Campfire Theater: Elevate Public Service with Advanced Case Management

Serve constituents faster by automating processes to increase customer satisfaction and gaining operational efficiencies.

 

Salesforce+ sessions: 

 

10:00 - 11:30 am | Keynote Room: Main Keynote

Join Salesforce leaders to learn how businesses in every industry can build customer companies.

 

1:00 - 1:30 pm | Keynote Room Government Keynote: Build Constituent Trust and Connection

Governments must be equipped to respond faster and with more efficiency than ever. See how agencies are adapting faster and transforming government experiences with CRM + AI + Data + Trust.

 

1:30 - 2:00 pm | Salesforce Solutions: Public Sector

Unpack the latest Salesforce innovations to help Public Sector agencies find mission success.

 

2:00 - 2:30 pm | Dedicated Breakout Identify and Unlock the Power of AI for Government

AI is already impacting how we think about government services. Join leaders who will share how they are preparing for the future by modernizing operations and prioritizing smart data strategies.

 

 

 

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