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Public sector sessions:
8:30 - 9:30 am | Federal Breakout Room 146C
Federal Trailblazers Community: Put Policy into Practice
The Salesforce Federal Community of Practice is a special forum for government leaders, led by government leaders, promoting collaboration to accelerate productivity with platform development.
10:00 - 11:30 am | Keynote Room
Main Keynote
Join Salesforce leaders to learn how businesses in every industry can build customer companies.
12:00-12:20pm | Campground Public Sector Theater
Field Service Breakout
12:00 - 12:20 pm | Public Sector Booth Campfire Theater
Get More from Legacy with Modern Integration
As missions and needs evolve, systems need to keep up. Learn how to keep up with the pace of change and mission needs with a revamp of legacy systems with integrations, scalable apps and automation.
12:30-12:50pm | Campground Public Sector Theater
Government Cloud Roadmap: Innovate at the Speed of Mission
Learn how Salesforce unlocks innovation for U.S. public sector organizations while helping to meet stringent compliance and cybersecurity requirements.
1:00 - 1:30 pm | Keynote Room
Government Keynote: Build Constituent Trust and Connection
Governments must be equipped to respond faster and with more efficiency than ever. See how agencies are adapting faster and transforming government experiences with CRM + AI + Data + Trust.
1:30 - 1:50 pm | Campground Public Sector Theater
Accelerate AI Adoption with Public Sector Solutions
Government digital transformation isn’t easy. But with government apps on a low-code platform, agencies can accelerate digital transformation and AI readiness. See it in action with Public Sector AI.
2:00 - 2:30 pm | Dedicated Breakout
Identify and Unlock the Power of AI for Government
AI is already impacting how we think about government services. Join leaders who will share how they are preparing for the future by modernizing operations and prioritizing smart data strategies.
2:30 - 3:10 pm | Federal Breakout Room 146C
Unlock the power of connected clouds with AWS and Salesforce
Learn how Salesforce and AWS help you accelerate your path to innovation. Use the latest innovations across both platforms to unlock your data and deploy AI-powered Customer 360 capabilities, faster.
3:00 - 3:20 pm | Campground Public Sector Theater
Foster Resilient Communities with Holistic Case Management
Learn how organizations view all case data and related interactions on a searchable and secure platform that enables service agents to more effectively streamline and manage resolution workflows.
3:30 - 4:00 pm | Federal Breakout Room 146C
Connected Case Management: The Future of Government Ops
Look to the future and learn from fellow government leaders who are using smart case management tools to connect with constituents, improve outcomes, and deliver seamless service across every channel.
3:30 - 4:00 pm | Public Sector Booth Campfire Theater
Modernize Government IT for High Customer Satisfaction
Learn how an agency enhanced customer experience, reduced case handling time, and streamlined app development. The session will cover best practices and the implementation of omnichannel solutions.
4:00 - 4:30 pm | Federal Breakout Room 146C
Transform Financial Management and Accelerate Mission Impact
Government trailblazers are transforming the way they work, using digital tools, pre-built apps, and agency-wide shared service models that help them deliver resources to the right people, faster.
4:00 - 4:20 pm | Public Sector Booth Campfire Theater
Strengthen Public & Private Partnerships with Slack
Learn how a leading government agency utilizes Slack to seamlessly connect with public and private sector partners to share information, and safeguard critical infrastructure.
4:30 - 4:50 pm | Public Sector Booth Campfire Theater
Elevate Public Service with Advanced Case Management
Serve constituents faster by automating processes to increase customer satisfaction and gaining operational efficiencies.