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Public sector sessions:

 

8:30 - 9:30 am | Federal Breakout Room 146C

Federal Trailblazers Community: Put Policy into Practice

The Salesforce Federal Community of Practice is a special forum for government leaders, led by government leaders, promoting collaboration to accelerate productivity with platform development.

 

10:00 - 11:30 am | Keynote Room

Main Keynote

Join Salesforce leaders to learn how businesses in every industry can build customer companies.

 

12:00-12:20pm | Campground Public Sector Theater

Field Service Breakout 

 

12:00 - 12:20 pm | Public Sector Booth Campfire Theater

Get More from Legacy with Modern Integration

As missions and needs evolve, systems need to keep up. Learn how to keep up with the pace of change and mission needs with a revamp of legacy systems with integrations, scalable apps and automation.

 

12:30-12:50pm | Campground Public Sector Theater

Government Cloud Roadmap: Innovate at the Speed of Mission

Learn how Salesforce unlocks innovation for U.S. public sector organizations while helping to meet stringent compliance and cybersecurity requirements.

 

1:00 - 1:30 pm | Keynote Room

Government Keynote: Build Constituent Trust and Connection

Governments must be equipped to respond faster and with more efficiency than ever. See how agencies are adapting faster and transforming government experiences with CRM + AI + Data + Trust.

 

1:30 - 1:50 pm | Campground Public Sector Theater

Accelerate AI Adoption with Public Sector Solutions

Government digital transformation isn’t easy. But with government apps on a low-code platform, agencies can accelerate digital transformation and AI readiness. See it in action with Public Sector AI.

 

2:00 - 2:30 pm | Dedicated Breakout

Identify and Unlock the Power of AI for Government

AI is already impacting how we think about government services. Join leaders who will share how they are preparing for the future by modernizing operations and prioritizing smart data strategies.

 

2:30 - 3:10 pm | Federal Breakout Room 146C

Unlock the power of connected clouds with AWS and Salesforce

Learn how Salesforce and AWS help you accelerate your path to innovation. Use the latest innovations across both platforms to unlock your data and deploy AI-powered Customer 360 capabilities, faster.

 

3:00 - 3:20 pm | Campground Public Sector Theater

Foster Resilient Communities with Holistic Case Management

Learn how organizations view all case data and related interactions on a searchable and secure platform that enables service agents to more effectively streamline and manage resolution workflows.

 

3:30 - 4:00 pm | Federal Breakout Room 146C

Connected Case Management: The Future of Government Ops

Look to the future and learn from fellow government leaders who are using smart case management tools to connect with constituents, improve outcomes, and deliver seamless service across every channel.

 

3:30 - 4:00 pm | Public Sector Booth Campfire Theater

Modernize Government IT for High Customer Satisfaction

Learn how an agency enhanced customer experience, reduced case handling time, and streamlined app development. The session will cover best practices and the implementation of omnichannel solutions.

 

4:00 - 4:30 pm | Federal Breakout Room 146C

Transform Financial Management and Accelerate Mission Impact

Government trailblazers are transforming the way they work, using digital tools, pre-built apps, and agency-wide shared service models that help them deliver resources to the right people, faster.

 

4:00 - 4:20 pm | Public Sector Booth Campfire Theater

Strengthen Public & Private Partnerships with Slack

Learn how a leading government agency utilizes Slack to seamlessly connect with public and private sector partners to share information, and safeguard critical infrastructure.

 

4:30 - 4:50 pm | Public Sector Booth Campfire Theater

Elevate Public Service with Advanced Case Management

Serve constituents faster by automating processes to increase customer satisfaction and gaining operational efficiencies.

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