We use SF Inbox with Outlook to log emails. We have 2 users that when logging emails find they log to SEVERAL unrelated contacts and opportunities in addition to their selection. It's random thus unable to replicate on demand for tech support. We have presented several instances to tech support so not sure why they are unable to trace the activity on the back end. Needless to say it's creating a mess of our SF environment.
1 answer
Hi, @DEEANN FERGUSON
Maybe it's can help you:
- https://help.salesforce.com/s/articleView?id=000385790&type=1
- https://help.salesforce.com/s/articleView?id=sf.inbox.htm&type=5
Sincerely,
Mykhailo Vdovychenko
Bringing Cloud Excellence with IBVCLOUD OÜ
