Skip to main content Join us at TDX in San Francisco or on Salesforce+ on March 5-6 for the Developer Conference for the AI Agent Era. Register now.

Iam getting this above error message in our Einstein bot which works with article answers. Earlier it was working fine. But all of a sudden, we started receiving this error and the bot is moving to the confused stage instead of fetching article from knowledge base. We had connected with the support but still it's not solved. We are not able to identify the issue. Any valuable suggestion is appreciated.

Thanks in advance.

1 answer
  1. Feb 5, 6:13 PM

    Hi, @Sreedevi Unnirajan

     

    The error message points to a problem with the Knowledge__DataCategorySelection object where the IDs are not correctly recognized.  

     

    It seems that the IDs have an extra escape character (\\) or might be malformed.  

     

    Double-check the IDs being passed and ensure they are formatted correctly (e.g., ka078000000Ckg0AAC 

    without any additional escape characters or spaces).  

     

    Sincerely, 

    Mykhailo Vdovychenko 

    Bringing Cloud Excellence with IBVCLOUD OÜ

0/9000