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Topics#Salesforce Developerrushi ettam's Question
rushi ettam asked in #Salesforce Developer
May 9, 2017, 4:22 PM

approval process email alert firing twice upon the record approved

Hello,

I created an approval process to send the record for approval based on some cretain conditions.

I created two email alets for final approval and rejection actions. All is working well but the record owner receving duplicate same email alerts once finance team approves/rejects the request. The issue started recently before it used to work perfectly fine.

I pulled a debug log file and observed that email laert is firing twice before and after the field update.

Any ideas why it's happening?

approval process email alert firing twice upon the record approved
2 answers
  1. rushi ettam
    May 25, 2017, 1:22 PM
    Hello Rakesh,

    Thank you for the response.

    The approval process stated that when it's approved/rejected it should send the notification to record owner.

    I am receiving the duplicate emails when they are approved/rejected. I dont see any workflow/triggers working besides this rule

    Above are the statements from the debug log.
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