6 answers
Vote for this Idea: In Lightning, support Entitlement Templates related list on Product page layouts (https://success.salesforce.com/ideaView?id=0873A000000LsUoQAK). @luciaThis is a limitation in lightning. Follow the instruction in this Help Guide.https://help.salesforce.com/articleView?id=entitlements_best_practices.htm&type=0. Hi Lucia,I would need to look into the org to verify the same.Thanks,GauravSkype: gaurav62990 I just found the strange part that the new entitltement template created directly under Entitlement tab does not really exist. I need to create the template from Setup/Entitlement template. Hi Gaurav,Understood and followed the steps.I am quite sure the entitlement template has been successfully established. I just can't find it when I tried to relate (look up) to a product. Hi Lucia,Please follow below steps to verify if any "Entitlment" template is available in your org, https://help.salesforce.com/articleView?id=entitlements_setting_up_templates.htm&r=https%3A%2F%2Fwww.google.co.in%2F&type=0Thanks,GauravSkype: gaurav62990
