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Hi,

I'm unable to complete 'Create a User, Skill, and Configuration' which is part of live agent project.

https://trailhead.salesforce.com/projects/build_branded_chat/steps/build_branded_chat_create

Error: The Skill Support is not assigned to one or more of the given profiles. Please follow instructions carefully.

Please Note: in the trail they mentioned to use Standard User & System Administrator Profiles. When i checked with both the profiles, Standard User  Profile it was not assigned the skill. Also when i tried to edit it, I'm not able to assign the Skill to that Profile. 

 
6 answers
  1. Jun 23, 2017, 10:22 AM
    I also have the Support Profile

    Attached are the two screenshots of skill and live agent configuration. Please have a look.I also have the Support ProfileAttached are the two screenshots of skill and live agent configuration. Please have a look.Skill
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