Hi team, im trying to edit omni-channel view to add some more need column. is there anywhere to do set up? Please advise. Thank you so much
2 answers
Hi @Jee P ,
Looks like this is still an idea:
Omni-supervisor Customized View
https://ideas.salesforce.com/s/idea/a0B8W00000GdisXUAR/omnisupervisor-customized-view