Our Case email alerts are currently setup as workflow rules. I recently changed one alert to a flow, and we have plans to make all the others as a flow soon. Since I deactivated this workflow rule and made it a flow with a decision node on which email template to use, one when a specific web-to-case form is submitted and one for email-to-case going to the same case record type, the email-to-case is not creating cases when no Contact exists. This wasn’t a problem when the alert was going out through the workflow rule and isn’t an issue on any of our other queues.
Error messages below and images of flow.
Email-to-Case: Error(s) encountered while processing
The following errors were encountered while processing an incoming email:
CANNOT_EXECUTE_FLOW_TRIGGER : We can't save this record because the “Professional Development Case Email Auto Response Flow” process failed. Give your Salesforce admin these details. Probably Limit Exceeded or 0 recipients Error ID: 173547952-38020 (-730043307)Probably Limit Exceeded or 0 recipients Error ID: 173547952-38020 (-730043307)
Error Occurred During Flow "Professional Development Case Email Auto Response Flow": Probably Limit Exceed...
Flow Details
Flow API Name: Professional_Development_Case_Email_Auto_Response_Flow
Type: Autolaunched Flow
Version: 8
Status: Active
Org: Start Early (00D1U000000FfKx)
Flow Interview Details
Interview Label: Professional Development Case Email Auto Response Flow 12/15/2022 12:29 PM
Interview GUID: 6760cb662a892125c5439983d5818516ecd8be-3146
Current User: System (0051U000005NINC)
Start time: 12/15/2022 12:29 PM
Duration: 0 seconds
How the Interview Started
System (0051U000005NINC) started the flow interview.
API Version for Running the Flow: 56
Some of this flow's variables were set when the interview started.
$Record = Case (5003t00001ebXZkAAM)
DECISION: Which Email Template to Use?
Skipped this outcome because its conditions weren't met: Help_Me_Grow_PD_Case
Outcome conditions:
{!$Record.Category__c} (External Support Request) Equals Help Me Grow Form
All conditions must be true (AND)
Default outcome executed.
CASE.NEW_CASE_AUTO_RESPONSE_PROFESSIONAL_DEVELOPMENT (EMAIL ALERTS): Professional Development Email Alert
Inputs:
SObjectRowId = {!$Record.Id} (5003t00001ebXZkAAM)
I think I am having the exact same problem as described here, how exactly did you fix this @Suzie Campbell? My email alert definitely has recipients (users) with valid email addresses. My flow looks very similar to yours and I know it works as it sends email notifications for manually created cases but not for cases originating from email-to-case
