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Was doing the challenge for https://trailhead.salesforce.com/content/learn/projects/set-up-the-service-console/set-up-web-chats-for-your-console?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-administrator-credential and had a problem while trying to input "Chat Agent" under field "Name This Group" for "Create a Chat Queue" as per screenshot below.  I've checked under "Public Groups" and "Queue" and cannot find the record "Chat Agent". Appreciate if someone can assist.

Error

 

Screenshot 2022-09-09 at 8.08.00 PM.png

2 answers
  1. Oct 28, 2024, 1:54 PM

    @Juhao Low I solved in this way

    Remove value from --> Service Setup -> Presence Configurations 

    Rename Value from --> Service Setup -> Chat Buttons & Invitations

  2. Tom Bassett (Vera Solutions) Forum Ambassador
    Sep 10, 2022, 4:43 PM

    Hello,

     

    Please try this again in a new playground.

0/9000