A user accidentally removed their Salesforce account from Authenticator. They deleted the app and reinstalled it. After initial set-up (phone number and text, passcode setup) they tried logging in to Salesforce and saw this screen. After clicking on Use a Different Verification Method, selecting the Approve using Salesforce Authenticator option leads them back to the screen below. Selecting the "Use a code from an authenticator app" option didn't seem to help, as the 2-word phrase from Authenticator set-up doesn't work in this step and there's no clear way to generate another type of code from Authenticator.
Our Salesforce architect found a temporary solution by turning off MFA for this user and somehow generating a code they could use upon login. But we need to find a way to have this user reconnect their Salesforce account to Authenticator and continue using MFA upon login, as all users in our organization are required to. What should we do?
Hi @Josh Millhouse,
In my case my id is removed accidentally from salesforce authenticator and now it is asking while login the code from authenticator app. As I am unable to logged into org how to proceed in this case,
