Attachments under inbound messages are getting converted into html files

Question

While using email to case attachments under inbound messages are getting converted into html files.

I am using email-to-case services of Salesforce.

If I receive any case having attachment it gets stored under attchments properly,

But when I open the perticular case from activities to see inbound message, I can see attachments getting converted into html file.

Anel Malabanan · Answer

See article below, this explains why attachments are being converted to HTML:   https://help.salesforce.com/articleView?id=000326717&type=1&mode=1

Email