FavoriteRachel White asked in #Customer ServiceSep 16, 2015, 1:01 PMSalesforceIQI am having the same problem for emails not showing up as most recent activity when sent through this app. 1 answerSortSort by DateSort by Most HelpfulSort by DatePruthvi Raj Kankunthala (Critical River Inc.)Oct 2, 2015, 4:51 AM@Rachel : Did you integrate it with Gmail ?? because if YES then only the email read in gmail's will be showed in the read receipts . make sure that both are having the same mail client .Add a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Pruthvi Raj Kankunthala (Critical River Inc.)Oct 2, 2015, 4:51 AM@Rachel : Did you integrate it with Gmail ?? because if YES then only the email read in gmail's will be showed in the read receipts . make sure that both are having the same mail client .
