SameSite Change Impacting 3rd Party SoftPhone Integration?

Question

We currently use InContact as our contact center, and use the SoftPhone widget within Salesforce Classic Service Cloud Console. When we test out the Chrome Updates we are finding that the iFrame in the SoftPhone widget is breaking. Has anyone else noticed this or tested it? I opened a case with InContact but they don't seem to be prepared for this.

Jayson Morales · Answer

Hi Nicholas,

Check this article for moe information about SameSite change and integrations:

https://help.salesforce.com/articleView?id=000351874&language=en_US&mode=1&type=1

Hope that helps.

Regards,

Jayson

SameSite Change Impacting 3rd Party SoftPhone Integration?

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