I am trying to activate an inactive account, but when I click Active and hit Save then I get this error: There are no Knowledge Licenses available to you. If you wish to buy Knowledge Licenses, please click here.
Why am I getting this message?
I checked in my Company Information but don't see anything about Knowledge licenses. There is also nothing on the user account screen about Knoweldge.
Thanks for your help!
7 answers
Interesting...I think we used to have Knowledge licenses (1?) but didn't renew those in December. This may have been a Knowledge user, but now that field doesn't show up since we have no Knowledge license, so I have no way of clearing that field for the user. He never used Salesforce much so I'll just create a new account for him.
