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Topics#Data ManagementPhilip Aggrey's Question
Philip Aggrey asked in #Data Management
Oct 10, 2011, 4:31 PM

How do you 'unblock' a previously bounced partner email address?

The User name/email address for a Partner User was previously subject to a bounce due to a technical problem at their end.  The email address is now functioning, but I cannot send them a new password from Salesforce with the same email address.  Can I unblock the email address?  How?
1 answer
  1. Michael Philcock (AnalyzeDirect, Inc)
    Oct 10, 2011, 5:41 PM
    You may need to approve the bonced e-mail from the contact record prior to trying to send a newnew password. When I've encountered this in SFDC it's been when I've tried to send an e-mail to a bounced e-mial address. I've had to manually click on the 'Confirm Email Address' to resolve this. See the attached screenshot. Note sure if this helps or not, but it's a place to start. 

     

    You may need to approve the bonced e-mail from the contact record prior to trying to send a newnew password.
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